Account Associate-Inside Sales

About the role

The Account Associate – Inside Sales is an entry-level sales role with a defined career progression path into Account Executive or Account Manager opportunities. This position is responsible for inside sales activity, including showroom support, walk-in client engagement, phone inquiries, and consultative selling support for mid-market and growth opportunities.

Responsibilities

The role develops foundational selling skills, CRM discipline, product knowledge, and cross-functional workflow capabilities while supporting showroom presentations, resource tools, small-scale design planning, and pipeline activity tracking to build the competencies required for long-term success within McCoy Rockford’s furniture sales organization.

• Maintain showroom coverage from 8:00 a.m. – 5:00 p.m., Monday through Friday, ensuring a professional and responsive client-facing environment
• Interview and qualify walk-in customers, inbound inquiries, and prospective mid-market clients while providing consultative guidance on McCoy Rockford products and services
• Prepare quotes, pricing requests, sales orders, and completed specifications for Sales Administration processing
• Support creation of small-scale design plans and furniture layouts for mid-market customer opportunities
• Partner with the Showroom Director to support showroom presentations, hosted events, and client engagement activities
• Maintain showroom resources, including the Resource Library, finish samples, and vendor “red book” database
• Perform manual and computer-assisted product, finish, vendor, and resource searches to support customer requests and sales opportunities
• Enter and maintain accurate customer, quote, and resource information within company systems and sales tools

Requirements

• 6 months – 1 year of sales experience required
• Office furniture, commercial interiors, workplace solutions, or showroom sales experience preferred
• Experience supporting CRM workflows, quoting, client follow-up, or pipeline management strongly preferred
• Experience in hospitality, design showroom, or mid-market consultative sales environments preferred

Qualifications

• Bachelor’s degree preferred in Business, Marketing, Interior Design, Communications, Sales, Hospitality, or related field
• High school diploma or GED required
• Coursework in sales, workplace design, customer experience, or consultative business development preferred
• Strong working knowledge of Microsoft Office and CRM systems required
• Strong organizational skills with exceptional attention to detail
• Excellent customer service and consultative communication skills
• Strong time management, prioritization, and multitasking ability
• Ability to work effectively with diverse teams, clients, and vendors
• Strong judgment, problem-solving, and decision-making skills
• Ability to adapt quickly as business priorities evolve
• Ability to perform effectively in a fast-paced, interruption-heavy showroom and sales environment
• Strong interest in long-term sales career progression within McCoy Rockford

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving. Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week
• Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week
• Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week
• Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day
• Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day
• Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day
• Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day
• Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour
• Employee must rarely bend, squat, stoop, or kneel during filing tasks. Employee is occasionally exposed to ambient temperatures in the warehouse.
• Work overtime as needed.

Benefits

• Medical, dental, and vision insurance (for full-time employee status only)
• PTO and holidays
• Professional development opportunities
• 401K with Company match of up to 2%