Associate - Inside Sales

About the Role

ProAmpac is a global leader in flexible packaging seeking an experienced, detail-oriented, and enthusiastic Inside Sales Associate who excels in a fast-paced environment and is driven by continuous learning and growth. This role offers opportunities for advancement in a stable and growing industry, with a strong emphasis on core values such as integrity, intensity, involvement, innovation, and impact.

We prioritize safety, provide team-oriented training, and offer bonuses and incentives to reward employee contributions.

Responsibilities

• Respond to incoming customer calls and inquiries regarding product offerings.
• Develop relationships to cultivate new business or refer customers to the appropriate National Account Manager.
• Proactively make customer calls and identify and execute revenue-enhancing strategic partnerships.
• Manage, renew, and upsell existing clients.
• Keep other team members informed of customer issues (complaints, late orders, pricing changes, etc.).
• Prepare monthly and annual budgets, forecasts, and other reports; enter data into company software.
• Review major customer forecasting information and keep the Sales Teams updated on any changes.
• Respond to RFPs with a high degree of detail in a timely manner.
• Negotiate on price, service, and terms.
• Communicate with customers and internal suppliers to provide product or service quotations and lead times.
• Utilize historical knowledge of company operations, profitability guidelines, and computer quoting models to develop cost/profit analysis of products; review and negotiate pricing based on raw material costing.
• Appropriately manage customer complaints and returns with the Customer Service and Quality departments.
• Communicate with Graphics for customers and Sales to reduce aged inventory.
• Assist with trade shows, market-specific marketing activities, company promotional events, and outside sales gatherings as needed.
• Participate in training sessions, meetings, skill-building, and professional development classes.
• Demonstrate a positive attitude in all dealings with coworkers, customers, and suppliers.
• Perform all other duties as assigned.

Requirements

• College degree required.
• Minimum of 5 years of phone-based Inside Sales experience or 3 years of Outside Sales experience, preferably in a manufacturing or industrial environment, or an equivalent combination of education and experience.
• Solid working knowledge of sales processes and related manufacturing.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Teams, and Outlook.
• Maintain strict confidentiality and protect the privacy of sensitive information.
• Exceptional time management and organizational skills.
• Ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.
• Strong communication skills (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions or options.
• Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment.
• Occasional travel may be required.

Benefits

• Competitive wages and shift premiums.
• Promotions from within.
• 11 paid holidays and generous paid time off (vacation).
• Employer-paid life insurance.
• Excellent 401k match.
• Wellness program.