Account Advisor (Remote) - National Account Support Team

Job Description Position Overview: This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts. Company Overview SSF Imported Auto Parts, LLC is an industry leader in the distribution of high-quality parts for European cars. We are in multiple states and over ten locations. For 50 years, our philosophy has been to strive to meet our customers' needs and exceed their expectations. We live by the certainty that every individual at SSF makes a unique and important contribution to our success! Essential Job Functions Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clienteleCustomer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues. New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.Assist Account Managers with the day-to-day correspondence relating to SSF clientele Promote customer’s use of SSF online systemMaintain daily, weekly, monthly call schedule and follow-up scheduleAnalyze and maintain volume on a per account basisManage outbound freight, delivery and returns for customers, along with related expensesEducate customers on new products, promotions, and tools to drive additional sales growthPhone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basisWork with Product Managers to enhance and improve existing product linesto establish and retain a relationship with customersSpecial projects as needed Requirements Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner Excellent time management, attention to detail, and ability to work under pressureAbility to work effectively with a team, as well as independently Work consistent with SSF Employee Handbook, guidelines, policies and procedures Physical Demands Extensive use of hands and arms and computer monitor Other Skills/Abilities Excellent listening, probing, oral and written communication skillsBilingual is a plusProficiency in PC based communications, Internet, Email, MS OfficeUse of MS Teams, and PC literate Education Required High school diploma required Why choose SSF Imported Auto Parts! Career Development - We offer competitive compensation and growth opportunities.Great Benefits - Full-time employees are eligible for medical, dental, vision, life insurance & 401k.Longevity - Many of our employees have been with the company for over 10 years.Teamwork - Working together is one of the many aspect employees’ value at SSF! As an equal opportunity employer, we value diversity and inclusion. Join our team and grow with us!