Account Advisor (Remote) - National Account Support Team

Essential Job Functions

• Order Processing: Filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options.
• Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
• New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers.
• Mailing, distribution and tracking of printed and electronic sales materials.
• Aid Account Managers with the day-to-day correspondence relating to SSF clientele.
• Promote customer's use of SSF online system.
• Analyze and maintain volume on a per account basis.
• Manage outbound freight, delivery and returns for customers, along with related expenses.
• Enhance and improve existing product lines to establish and retain a relationship with customers.
• Work with Product Managers to enhance and improve existing product lines to establish and retain a relationship with customers.

Requirements

• Extensive working knowledge and use of factory European Electronic Parts Catalogs.
• This position is very detail oriented.
• A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business.
• Able to multi-task, prioritize and resolve customer issues in a prompt and courteous manner.
• Able to work effectively with a team, as well as independently.

Physical Demands

• Extensive use of hands and arms and computer monitor.

Other Skills/Abilities

• Excellent listening, probing, oral and written communication skills.
• Bilingual is a plus.
• Proficiency in PC based communications, Internet, Email, MS Office.
• Use of MS Teams, and PC literate.

Education

• A high school diploma is required.

Benefits

Career Development: We offer competitive compensation and growth opportunities.

Great Benefits: Full-time employees are eligible for medical, dental, vision, life insurance & 401k.

Longevity: Many of our employees have been with the company for over 10 years.

Teamwork: Working together is one of the many aspects employees value at SSF!