Account Adjuster-Florence SC

About the role

This position is responsible for the daily functions related to working client’s accounts to provide good information to provide a positive result. Specific duties may include contacting customers and customer references, processing repossessions and reviewing and/or verifying skip trace information. This individual is responsible for performing miscellaneous duties related to collections and administration.

Responsibilities

• Answer, screen, and relay incoming and outgoing telephone calls in a pleasant, courteous manner
• Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner
• Check email/voicemail, respond or forward communication as applicable.
• Maintain cleanliness and organization in workspace and common areas.
• Perform general office duties such as typing, operating office machines.
• Research, investigate and understand Customer accounts using skip trace, Internet research and other company and external resources.
• Consistently, clearly, and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.

Qualifications

• A High School diploma or G.E.D. certificate
• Prioritize three (3) to five (5) years’ work experience in commercial collections/and or customer service.
• Excellent verbal and written communication skills; ability to communicate effectively with others.
• Excellent interpersonal and customer interaction skills.
• Ability to manage multiple tasks with competing priorities.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Demonstrate good leadership and diplomacy skills.
• Team player, willing to adapt and be adaptable in challenging situations.
• Ability to demonstrate competent computer skills.

Skills

• A High School diploma or G.E.D. certificate
• Three (3) to five (5) years’ work experience in commercial collections/and or customer service.
• Excellent verbal and written communication skills; ability to communicate effectively with others.
• Excellent interpersonal and customer interaction skills.
• Ability to manage multiple tasks with competing priorities.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Demonstrate good leadership and diplomacy skills.
• Team player, willing to adapt and be adaptable in challenging situations.
• Ability to demonstrate competent computer skills.