Access Specialist - Access & Intake

About the role

The Access Specialist serves as an ambassador for Howard Center and is often the first point of contact for new clients. In this role, the specialist answers incoming calls for individuals of all ages and diagnoses and helps create a welcoming, supportive first experience. This position requires in-person work in South Burlington, VT. The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination and knowledge of services and schedules intake assessments. This detail-oriented position is part of the Access and Intake program and offers the opportunity to work with a fun, close-knit team. The Access Specialist collaborates closely with Howard Center staff to deliver timely, seamless service and excellent customer support.

Responsibilities

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Requirements

• A combination of experience and education will be considered
• Two years experience working in human services
• Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Schedule

• Full time (37.5 hours per week)
• AFSCME Union position (dues apply)
• In-person work in South Burlington, VT

Pay

• Starting at $22.75 per hour

Benefits

• Generous time off starting at 36 days of combined time off per year for full-time employees (increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time); Point of Service Plan with no deductible
• Two Dental options
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more
• Employee referral and sign-on bonuses subject to Howard Center policy