Intake Specialist - Customer Service

About the role

Michigan Auto Law is searching for a highly skilled intake specialist and customer service agent to engage with new callers and obtain personal contact and accident information from potential new clients. This role is a critical part of our “intake” team for potential clients who are first-time callers to our firm. The right candidate will create a positive, professional, world-class experience for each and every new caller.

Qualifications

• Superior verbal communication
• 1-3 years of sales experience
• Advanced telephone skills
• Proficient data entry skills
• Positive, pleasant attitude
• Customer-centric approach
• Attention to detail
• Professionalism
• Multi-tasking
• Excellent listening and conversational skills
• Ability to ask probing questions and understand concerns

Responsibilities

• Obtain client information by answering telephone calls, returning calls from online chat requests, and interviewing potential clients about the facts surrounding the accident
• Thoroughly and accurately record client information in the database
• Answer basic client questions about the firm and forward calls to an attorney for questions requiring legal advice
• Send out follow-up information to potential clients

Pay

$20 - $23 hourly