Customer Intake Specialist

About the role

Obtains authorization from payer’s case manager for services ordered/requested for prospects/ referrals in a timely manner.

Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email.

Obtains additional pre-certification as needed.

Consults with the agency as needed for all private insurance referrals and documents/communicates via the software application in a timely manner.

Serves as a liaison between the branch location and the payer on a regular basis.

Collaborates with the branch location regarding any changes or updates from the payer in a timely manner.

Accesses authorizations via email, telephone, fax, and/or on-line application in the most efficient and timely manner.

Solves customer requests, inquiries, and concerns in an expedient and respectful manner.

Problem solves independently before referring issues to the Supervisor/Manager for resolution.

Performs eligibility and or similar, comparable, or related duties as may be required or assigned.

Opportunity for HYBRID AFTER 6 MONTHS!

Responsibilities

• Obtains authorization from payer’s case manager for services ordered/requested for prospects/ referrals in a timely manner.
• Documents specific details related to the authorization including effective and end dates using the appropriate legacy system and associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email.
• Obtains additional pre-certification as needed.
• Consults with the agency as needed for all private insurance referrals and documents/communicates via the software application in a timely manner.
• Serves as a liaison between the branch location and the payer on a regular basis.
• Collaborates with the branch location regarding any changes or updates from the payer in a timely manner.
• Accesses authorizations via email, telephone, fax, and/or on-line application in the most efficient and timely manner.
• Solves customer requests, inquiries, and concerns in an expedient and respectful manner.
• Problem solves independently before referring issues to the Supervisor/Manager for resolution.
• Performs eligibility and or similar, comparable, or related duties as may be required or assigned.

Requirements

• 2+ years experience in Medical Administration or Customer Service
• Diploma or GED required
• EMR experience preferred

Qualifications

None specified

Skills

None specified

Benefits

Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)

Top Local Company –Join the largest employer and hospital in Frederick, MDPublicly Traded – Enjoy the stability of working for a publicly traded business

BEST-IN-CLAUSE TRAINING – This client hires based on character, not just skillset as skills can be trained

Growth Opportunities – Look forward to the opportunity to cross-train and chase internal promotions

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Schedule

HYBRID AFTER 6 MONTHS!

Contact

Contact me with questions, I look forward to hearing from you & working with you soon!

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.