Customer Specialist

We need to output only HTML fragment, using

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We must not include Job ID/requisition numbers as headings. We must preserve all substantive info, remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. We must include a section only when posting has real specific content for it; never emit heading followed by filler/placeholder text. So we need to decide which sections have content. From posting: - Position Overview: description of role. Could be "About the role" heading. - Why CarMax? Could be "About CarMax" maybe "About the company"? But we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map. - Role Responsibilities: list of duties. - Required Qualifications: list. - Preferred Qualifications: maybe under Skills? Or Qualifications? The headings list includes Qualifications and Skills. We could put Required Qualifications under "Requirements" or "Qualifications". Preferred Qualifications maybe under "Skills". But we need to follow headings exactly: we can use any of those headings if content exists. - About CarMax: maybe not needed as heading; could be omitted because not in list. But we could put under "About the role"? Actually "About the role" is for role overview. The "About CarMax" is company overview; not in allowed headings. Should we include? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we could also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings only. So we should map content to those headings. If content doesn't fit, maybe we omit. Thus: - About the role: Position Overview + Why CarMax? maybe combine. - Responsibilities: Role Responsibilities list. - Requirements: Required Qualifications. - Qualifications: maybe Preferred Qualifications? Or we could treat Required Qualifications as Requirements, and Preferred Qualifications as Qualifications. Or we could combine both under Requirements and Qualifications? But we need to avoid filler. - Skills: maybe we could put Microsoft Office proficiency etc under Skills. - Benefits: The posting includes benefits details. - Pay: The posting includes hourly rate. - Schedule: Not mentioned; we should not create Schedule section if no content. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We must not include empty sections. Now we need to extract substantive info, remove boilerplate. Let's parse the posting. Full text: "6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Strong communication skills with confidence in representing CarMax and its products.Ability to build lasting relationships and create win-win solutions for customers.Demonstrated integrity, respect, and teamwork in a fast-paced environment.Skilled in balancing customer needs with business goals and following processes accurately.Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.High School Diploma or equivalent and a valid driver’s license.Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications Sales or customer service experience in retail or similar environments.Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The Hourly Rate For This Position Is $15.50 - $23.30 Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." We need to remove boilerplate: EEO statement, accommodation line maybe considered boilerplate? It's about accommodation request; could be considered legal/EEO. Probably remove. Also remove the line about CarMax is an equal opportunity employer... Also remove "Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." Also remove the location line at top? That's metadata; we can fold minor metadata into a short

or drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we could include a short paragraph with location maybe? But it's minor metadata; we could drop it. Probably drop. Now we need to produce HTML. Structure:

About the role

... (position overview + why CarMax)

Responsibilities

• ...
...

Requirements

• ...
...

Qualifications

• ...
...

(Preferred Qualifications)

Skills

• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

maybe also include communication skills? But those are in Requirements. We'll keep Skills as preferred qualifications? Actually Preferred Qualifications includes sales experience and Microsoft Office proficiency. Could split: Sales or customer service experience maybe under Qualifications? But we already have Qualifications for Preferred Qualifications. Let's decide: - Requirements: Required Qualifications (hard requirements) - Qualifications: Preferred Qualifications (sales experience, etc.) - Skills: maybe we could put Microsoft Office proficiency under Skills, but we could also include it under Qualifications. However we need to avoid duplication. Let's put Microsoft Office proficiency under Skills, and sales experience under Qualifications. Thus: Qualifications: Sales or customer service experience in retail or similar environments. Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Now Benefits: we need to extract substantive benefits info. Benefits text: "Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website." We should keep that as prose

. Could also bullet list but it's okay as paragraph. Pay: "The Hourly Rate For This Position Is $15.50 - $23.30". We'll put in

. Now ensure we don't include any filler like "commensurate with experience". Not present. Now produce HTML fragment. We need to ensure proper escaping? Not needed. Let's craft. About the role paragraph: combine Position Overview and Why CarMax? We'll write: As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Now Responsibilities list items: need to split by