Customer Specialist

Location: 1261 Tapteal Drive, Richland, Washington, 99352 (Tri‑Cities – Kennewick area)

About the role

As a Customer Specialist in Training, you will deliver an iconic, customer‑first experience, guiding customers through buying, selling, or servicing vehicles while supporting vehicle sales, appraisal support, paperwork processing, and repair order coordination.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for billing accuracy, and collaborate across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Required qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lb and accurately read and transcribe data.

Preferred qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About CarMax

CarMax is the nation’s largest retailer of used cars, known for transparency and integrity. With over 250 store locations, more than 30,000 associates, and recognition as a Fortune 100 Best Companies to Work For®, CarMax focuses on customer experience, innovation, and community impact.

Pay

Hourly rate: $20.60 – $30.90.

Benefits

• Full‑time hourly or commission/incentive eligible associates earn up to 48 hours of sick time per year, accrued each pay period.
• Vacation accrual ranges from 80 hours to 200 hours per year after a 90‑day waiting period, based on years of continuous service.
• Eight paid holidays per year (six scheduled holidays plus one floating holiday); additional holiday premium pay if worked.
• Full‑time salaried associates receive paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
• Additional benefit details are available on the CarMax Benefits website.