Access Scheduler-Urogynecology

POSITION SUMMARY

Responsible for the accurate and efficient scheduling of diagnostic and operative procedures for the hospital, diagnostic testing units and the surgery centers. Maintains a professional working relationship with physicians, their office staff, and the facility Managers and Coordinators. Acts as a resource for the customers. Must be able to work on multiple job tasks simultaneously and have good prioritization skills. Must be self-directed and have a strong commitment to customer service. Maintains confidentiality.

Education, Training, Experience, Certification And Licensure

High school graduate; additional college coursework preferred. Previous scheduling or medical office experience. Medical terminology preferred. Past experience in PC utilization required, with a proficient use of a Windows environment.

Work Environment And Hazards

Office environment. Exposure Class I and II. Physical Demands: Sedentary work; standing, walking and sitting for prolonged periods of time, repetitive motion of hands, fingers and wrists.

Career Path Level

Level 2, Level 3 Access Scheduler Representative, Coordinator, Manager General Performance Criteria: Access Scheduler Representative Criteria Expectations Exceeds Meets Below

Professional and Staff Development

Supports/participates with the orientation process for new team members. Participates in huddles, line ups, staff and employee meetings. Participates in voluntary and required inservice and educational activities. Participates in performance improvement activities by identifying and implementing a positive change when areas needing improvement are identified. Demonstrates conflict resolution by consistently utilizing non-threatening, honest and clear communication. Resolves conflict with co-worker in a positive manner with the goal to reach mutually agreeable solution. Displays commitment of the Hospital Mission Adheres to standard policies related to infection control, fire and safety, personnel policies and departmental procedures. Is knowledgeable and compliant of hospital policy, customer service standards and adheres to hospital confidentiality statement. Facilitates patient and information flow by directing patients to correct locations. Maintains good relations with all customers and respects patient rights to privacy. Demonstrates excellent communication skills, team concepts and delivers exceptional customer service to our patients, visitors and colleagues.

PAY RANGE BASED ON EXPERIENCE AND LOCATION

$17.85-$25.90 Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.