Academy Support Advisor

Great Purpose. Great People. Great Opportunities.

We empower potential - in students, educators, and each other. As the leading provider of digital-first K–12 curriculum solutions, we're committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We're shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential.

Position Information

• Regular, Full-Time Position
• Reports to: Academy Operations Supervisor

Compensation

• Base Pay Range: $16.84 to $20.00 per hour
• Bonus: Annual bonus pay based on individual and/or company performance
• Location: Remote

Benefits

• Multiple health, dental, and vision plans
• 401(k) plan with a company match
• 16 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement

Position Description

You work with students every day! Phone calls in, out, guidance to students on choosing the correct courses, the correct school, and more! You will help students through the entire life cycle of the program from the initial call request for information, through classes, and hopefully graduation!

This position is heavily imprinted in our phone call queue. Experience taking calls, making calls, de-escalating calls as needed, and a general passion to help students is required. This position is an integral role in the success of our IS Academies.

Responsibilities

• Act as point of contact for partnering schools, individuals, families, and students.
• Proactively reach out to clients and/or families (individuals) regarding engagement with the program by phone.
• Program management by Onboarding clients and/or families, training, program/graduation path assistance, general check-ins, and more.
• Facilitate kick-off calls, outlining processes and procedures, expectations, and involve other team members as needed.
• Reach out to clients and students directly to assist with improving student outcomes.
• Ensure all documents are accounted for to complete admissions and enrollment for all students.
• Use technology tools and programs to ensure client success (may include Zendesk, DocuSign, SIS platforms, LMS platforms, Parchment, and more).

Qualifications

• Bachelor’s degree and at least two years of experience working in education or with middle and high school aged students, or an equivalent combination of education and experience, is required.
• Previous work experience with at-risk students preferred.
• High level of internal motivation, with excellent verbal and written communication, assertiveness, and problem-solving skills.
• Flexibility and adaptability to change.
• Strong organizational and time management skills, ability to self-motivate and self-direct, and ability to handle multiple priorities with demanding time frames.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Willingness and ability to work flexible hours.
• Able to work in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to provide a current Fingerprint Clearance Card or provide proof of application within 14 days of hire.