Academic Support Coordinator (10 month)

About the role

This position requires on-campus in-office work during regular business days/hours. 10-month position August through May.

Responsibilities

• Manage class scheduling, enrollment, final exam scheduling, classroom assignments, student data inquiries and other academic-related issues.
• Maintain, analyze, and organize student-related data including academic and enrollment statistics and trends, and utilize data analysis to form recommendations for course offerings, cancelations, etc.
• Provide comprehensive support for curriculum processes, including scheduling classes, processing approved curriculum changes and course catalog updates, and coordinating class date, time, and location (DTR) changes as well as enrollment restrictions.
• Work with faculty leaders to establish course plans each semester.
• Enter and confirm classes (including summer), verifying accurate posting of course-related information to MySlice.
• Process student petitions, declaration forms, and all other curricular paperwork.
• Confer with Student Records, CAS Dean’s Office, Registrar Office, Graduate School and University Senate to clarify all curricular issues, changes and updates.
• Liaison with other schools/colleges with regard to curricular changes impacting requirements.
• Work with staff from other departments to eliminate conflicts among required courses.
• Answer student inquiries.
• Provide statistical information and analysis to faculty leaders for decision-making purposes.
• Monitor usage of scholarship credits, financial aid awarded, and graduate assistant awards.
• Process all documentation for graduate awards, including TA lines and offer letters.
• Coordinate communication to prospective students.
• Maintain accurate student records, ensuring that degree requirements are met.
• Maintain documents and procedures for undergraduate and graduate students.
• Aid faculty leadership with the management of undergraduate advisor assignments, TA assignments, undergraduate certifications and audits.
• Cook up communications with student groups and support program event planning efforts.
• Serve as a resource for faculty, staff, and students.
• Maintain knowledge of and provide support for PeopleSoft, MySlice, OnBase, Blackboard, SLATE and class scheduling/class enrollment/curriculum procedures.
• Perform various administrative duties for prospective and current undergraduate and graduate students and support departmental student groups and organizations.
• Adapt and retool as campus business processes and systems develop over time and, as a result, assignments are reviewed and revised.
• Other duties as assigned.

Requirements

• Associate’s degree or equivalent preferred plus 2-4 years relevant work experience in academic setting.
• Experience with Microsoft Office software for word processing and spreadsheets required.
• Experience with software used by the University for class scheduling/academic records and for graduate application processing and degree monitoring desired.
• Strong time management, analytical, and communication skills needed to work effectively with faculty, staff, and students to complete various complex tasks affecting degree programs, academic program, and course offerings.