Academic Advisor - Undergraduate Advising and Student Affairs

USC's Marshall School of Business is seeking an Academic Advisor to join the Office of Undergraduate Advising and Student Affairs. This office supports the education and development of undergraduate students by providing academic support and student engagement programs and services, including academic advisement, internal transfer admissions, new student orientation, scholarships, honors, awards, and student organization support. The team serves over 4,300 undergraduate majors and 1,400 minors and operates on a hybrid work schedule.

About the role

Academic Advisors serve as students' primary point of contact throughout their undergraduate experience. Advisors provide academic planning, policy guidance, and holistic advising that addresses academic, personal, and professional development needs. They manage individual caseloads, conduct proactive outreach to students facing academic challenges, connect students with campus resources, develop individualized success plans, monitor degree progress, and intervene early to ensure timely graduation. The team also administers internal transfer processes, minor admissions, emphasis declarations, specialized advising for joint-degree programs, and coordinates new student orientation for Marshall and Leventhal students.

Responsibilities

• Provide academic counseling for undergraduate students, including advising on curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
• Monitor student progress, maintain academic records, and assist with petition applications.
• Advise students individually and in groups, and meet with parents, faculty, and campus partners to facilitate problem resolution.
• Evaluate student problems (academic, administrative, or personal) and refer students to appropriate support services.
• Liaise with other offices to facilitate problem resolution on behalf of students.
• Interface with faculty, administrators, and students regarding policies and academic progress.
• Maintain up-to-date knowledge of policies, procedures, and regulations related to registration, transfer credit, degree requirements, petitions, and other student services.
• Participate in developing and implementing program policies and procedures, such as grading policies, academic progress, mandatory advisement, and admission processes for internal transfers, emphases, and minors.
• Assess targeted student or group needs and recommend programs or services.
• Assist in designing and delivering student programs, services, and special events.
• Plan and coordinate student events and co-curricular programs, including commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
• Interface with faculty and staff to exchange information or enlist support for program services.
• Assist in planning and administering special programs such as faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
• Provide leadership, guidance, and supervision to student workers, volunteers, and/or graduate assistants, helping them develop skills through planning and coordination of services and activities.
• Perform other related duties as assigned or requested.

Qualifications

• Bachelor’s degree (required).
• Combined experience/education may substitute for minimum education requirements.
• Minimum of 1 year of student program or services experience.
• Master’s degree in student affairs, student development, counseling, higher education, or a related field (preferred).
• 2+ years of experience providing academic advisement to undergraduate students (preferred).
• 2+ years of experience with increasing responsibilities working with undergraduate students in a higher education setting (preferred).
• Strong communication skills (interpersonal, written, verbal, presentation) to work with diverse constituents, including students, families, faculty, and staff.
• Demonstrated ability to manage multiple programs/services and responsibilities simultaneously.
• Demonstrated ability to work collaboratively to meet student needs and department priorities.
• Demonstrated ability to handle sensitive and confidential information within FERPA and University guidelines.
• Demonstrated ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads.
• Demonstrated experience with office management communication software and tools, and proficiency with Microsoft Office.

Pay

The hourly rate range for this position is $29.30 - $37.87. When extending an offer of employment, the University considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Benefits

• Health benefits for staff and their family, with access to the renowned university medical network.
• Eligibility for retirement plans with employer contributions.
• Tuition benefits for staff and their family.
• Free Professional Development classes.
• Central Los Angeles location with easy access to commuter trains, buses, and free tram pick-up services.
• Discounts to sporting and other campus events.