ABA Staffing Coordinator

About the role

Cambrian Homecare, LLC provides in-home care services for individuals of all ages, including seniors and persons with developmental disabilities. This role supports a specialized program serving individuals with behavioral challenges.

Responsibilities

• Scheduling & Coverage Coordination: Coordinate caregiver schedules for clients with behavioral support needs, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
• Client, Family & Caregiver Communication: Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
• Behavior Plan & Service Coordination Support: Review client assessments, behavior support plans (BSPs), individualized program plans (IPPs), and service requirements to support caregiver placement decisions and communicate key information to care teams.
• Interdisciplinary Collaboration & Case Participation: Participate in case management meetings and collaborate with recruiting, operations, clinical teams, and external partners to support service delivery, client outcomes, and program growth.
• Authorization & Service Utilization Monitoring: Monitor authorized service hours, staffing needs, and client schedules to support service utilization, identify staffing gaps, and assist with onboarding new referrals and services.
• Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced program.

Requirements

• Must have: High school diploma or equivalent, bilingual (English and Spanish), 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs.
• Desired: RBT (Registered Behavior Technician), CPI (Crisis Prevention Institute), or similar Behavioral / Crisis-related certifications, advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint), experience in healthcare, home care, or service coordination environments managing caregiver schedules, client needs, and high volumes of calls, tasks, and competing priorities in a time-sensitive setting, experience with scheduling or care coordination platforms (e.g., MatrixCare or similar), including authorization or utilization workflows.

Qualifications

• Education: High school diploma or equivalent
• Language Skills: Bilingual (English and Spanish)
• Behavioral Health Experience: 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs.
• Coordination & Customer Service Experience: Experience in scheduling, service coordination, or customer service in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.

Skills Critical for Success

• Ownership & Regional Accountability: Takes full ownership of assigned territory and caseload, proactively identifying staffing gaps and driving follow-through. Works independently, escalates appropriately, and prioritizes client outcomes and service continuity.
• Communication & Relationship Management: Builds strong relationships with families, caregivers, clinicians, and Regional Center partners. Communicates clearly and confidently in sensitive, high-need behavioral health situations, including IPP-related coordination.
• Urgent Response & Calm Under Pressure: Stays composed in crisis-driven, fast-changing situations. Responds quickly to urgent staffing needs while remaining solution-focused and steady during high-stress conversations or service disruptions.
• Judgment & Adaptive Problem Solving: Makes sound decisions in ambiguous, real-time situations with competing priorities. Adapts quickly to regional staffing challenges and varying caregiver availability across region.
• Emotional Intelligence & Boundaries: Balances empathy with professionalism in sensitive conversations. Builds trust with families while maintaining appropriate boundaries in emotionally complex situations.
• Collaboration & Team Support: Works closely with internal teams and peers to ensure coverage and continuity. Actively supports others during high-volume or crisis periods.
• Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.

Benefits

• Compensation: $23.50 hourly fixed rate.
• Work Environment: On-site in Long Beach, CA.
• Team Culture: A dynamic, fast-paced, and collaborative environment where teamwork and adaptability drive success.
• Work Schedule: Monday - Friday, 9:00 AM – 6:00 PM PST.
• Travel: Required to travel to Alhambra approximately once per month, or as needed based on business requirements.
• Retirement Plan: Employees may participate in a 401(k) retirement savings plan.
• Time Away: PTO and paid sick leave.
• Insurance & Health: Medical (100% of preventive care covered; domestic partners, spouses, and children eligible), dental, vision, Life and AD&D insurance, accident insurance, hospital indemnity, and critical illness coverage.
• Mileage Reimbursement: $0.725 cents per mile