ABA Schedule Coordinator

Essential Functions

• Schedule direct sessions for the behavior department for maximum productivity, working closely with the ABA Coordinator, ABA Program Supervisors, and ABA Customer Care Manager.
• Collect BT/RBT LOAs and update schedules as needed.
• Reschedule sessions.
• Answer telephone and email communication and interface with clients regarding non-clinical issues.
• Support the clinical staff with rescheduling cancellations at maximum productivity.
• Update client profiles as needed.
• Update documents and spreadsheets on client and staff information.
• Work with supervisors for new staff onboarding.
• Aid with annual audits.
• Enter and protect Patient Health Information (PHI).
• Assist with marketing efforts, as assigned.

Knowledge, Skills, Abilities, and Experience

• REQUIRED
• Minimum Education/Experience: Minimum of Associate's Degree OR 2 years experience in an office setting; excellent written and oral communication; experience with multitasking serving clients both face-to-face and in client phone calls, in-person and phone clients; experience scheduling in a medical setting with an electronic scheduling system. Computer proficiency in Microsoft Office applications and Google Drive. Spanish speaking a plus!