A/R Collections

Job Description

The Collection Specialist is responsible for collection of past due customer accounts, account maintenance, customer account research, customer service for external and internal customers and other general administrative duties in the Accounts Receivable Department.

SKILLS/RESPONSIBILITIES

• Review delinquent account records to determine which customers must be contacted for collection of overdue amounts.
• Organize work load according to degree and amount of delinquency for collection.
• Verify accuracy of account information.
• Prepare and refer accounts to manager for final collection efforts.
• Provide quality, professional and prompt customer service to all external and internal customers.
• Research payment records to resolve any customer disputes and notify appropriate departments of any errors to be corrected.
• Account maintenance to include address changes/account modifications in NDS.
• Run credit card payments and fax or email receipt to customer per their requirements.
• Reprint and fax or email copies of invoices per customer request.
• Research returned mail and correct any account address information.
• Forward any adjustments to Accounts Receivable Manager for processing along with necessary back up.
• Assist Receptionist in covering the phone and front desk as required.
• Other duties as assigned.

Work Experience Requirements

4 years of accounts receivable and general accounting experience.

Education/Certification/License Requirements

High School Diploma or Equivalent.

Work Conditions/Physical Demands

• Employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.