911 Emergency Communications Operator Recruit

About the role

The City of Laramie is accepting applications for a 911 Emergency Communications Operator Recruit. Qualified candidates will remain on an eligibility list for up to one year. This position will provide a critical link in the City and County's ability to deliver law enforcement, fire, and emergency medical services, by being the first and most vital contact with citizens in need.

Responsibilities

• Quickly and accurately obtain and disseminate exact information from one or more sources simultaneously.
• Work as part of a team and work with a variety of personalities and temperaments on a long-term basis.
• Answer incoming 911 and non-emergency telephone calls while remaining calm.
• Provide medical pre-arrival instructions as necessary during life threatening situations.
• Assertively and compassionately gain the trust and control hysterical and/or hostile citizens without taking personal offense.
• Make multiple entries into a complex computerized dispatch system.
• Comply with a multitude of confidentiality laws regarding highly sensitive and personal information.
• Control emotions under extreme pressure while taking and/or dispatching a variety of high stress calls for service.
• Complete a minimum of 12 weeks of in-house training; within two years of hire date, attend Wyoming Law Enforcement Academy for a 2-week certification course.

Requirements

• High school diploma or GED equivalent
• Experience with computers
• Minimum typing speed of 40 words per minute
• Strong multitasking skills
• Excellent communication and customer service abilities
• A 2-hour minimum observation in the dispatch center required before an interview will be scheduled (exceptions may be granted for out-of-town candidates)
• Successful completion of a supervised typing test and a computer-based skills assessment with an 80% proficiency rating
• Comprehensive background investigation and driver license check
• Pass a minimal physical examination, drug screening exams, and a psychological exam

Schedule

Work schedules for all employees include nights, weekends, and holidays. Work schedules are bid by seniority.