Emergency Communications Officer Trainee (911 Operator)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also must not include sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's see what the posting includes: It has General Description, Essential Job Functions, Knowledge, Skills And Abilities, Minimum Requirements (Physical Skills, Education/Training/Experience, Licenses/Certifications, etc.), Special Requirement, Criminal History, ADA Statement, Drug-Free Workplace, Emergency Response/Recovery Activities, Veteran's Preference, Pasco County was voted one of the Nation's Top Workplaces for 2021. We need to map to sections: About the role (maybe from General Description). Responsibilities (Essential Job Functions). Requirements (Minimum Requirements). Qualifications (maybe Licenses/Certifications). Skills (Knowledge, Skills And Abilities). Benefits? Not explicitly stated benefits except maybe "After successful completion of our training program, employees will advance to an Emergency Communications Officer I and receive a pay increase." That's a benefit? It's about advancement and pay increase. Could be considered Benefits? But the rule: do NOT create Benefits section unless posting actually states them. It does mention pay increase after training, but not explicit benefits like health insurance, retirement, etc. Might still be considered a benefit? The instruction: "Prefer a few substantive sections over many thin ones." We could combine some. Pay section: only if posting actually states pay. It mentions pay increase after training but not actual pay amount. So we should not create Pay section because no specific pay figure. Schedule: mentions flexible schedules, evenings, weekends, holidays, standby, mandatory overtime. That's schedule info. So we can include Schedule section. Benefits: maybe not enough specifics; we could omit Benefits section. However we have mention of "After successful completion of our training program, employees will advance to an Emergency Communications Officer I and receive a pay increase." That could be considered a benefit (career advancement). But the rule says do NOT create Benefits section unless posting actually states them. It does state that there is a pay increase after training, which is a benefit. But it's not a typical benefits list. Might be okay to include a Benefits section with that statement. However we need to avoid filler like "commensurate with experience". This is specific: pay increase after training. So we could include Benefits section with that. But we also have "Pasco County was voted one of the Nation's Top Workplaces for 2021" which is a benefit-like statement. Could be included. We need to decide sections: About the role (General Description). Responsibilities (Essential Job Functions). Requirements (Minimum Requirements). Qualifications (Licenses/Certifications). Skills (Knowledge, Skills And Abilities). Schedule (flexible schedules). Benefits (advancement/pay increase, top workplace). Possibly also include "Veteran's Preference" maybe as part of Requirements or Qualifications? Could be its own section but we want few substantive sections. Could incorporate into Requirements or Qualifications. We must not repeat job title as heading. Must not put Job ID/requisition numbers as headings (none present). Must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can rephrase? Must preserve all substantive information; we can keep the same sentences but format into HTML. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes ADA Statement, Drug-Free Workplace, Emergency Response/Recovery Activities, Veteran's Preference, Pasco County was voted one of the Nation's Top Workplaces for 2021. Those are not boilerplate? They are substantive but maybe considered legal statements. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. ADA Statement and Drug-Free Workplace are legal statements; likely should be removed as boilerplate. Emergency Response/Recovery Activities maybe also legal? Might be considered boilerplate. Veteran's Preference also maybe legal. The instruction says remove legal boilerplate. So we should remove ADA Statement, Drug-Free Workplace, Emergency Response/Recovery Activities, Veteran's Preference. Also "Pasco County was voted one of the Nation's Top Workplaces for 2021" is not legal; it's a benefit statement, keep. Thus we keep: General Description, Essential Job Functions, Knowledge, Skills And Abilities, Minimum Requirements (Physical Skills, Education/Training/Experience, Licenses/Certifications/Registrations), Special Requirement (flexible schedules, drug policy, criminal history?), Criminal History (maybe legal? Might be considered legal but it's about eligibility; could be considered part of Requirements). The instruction says remove legal boilerplate; criminal history eligibility might be considered legal but it's a requirement. Might keep as part of Requirements. We need to preserve all substantive information; we can't discard details like drug policy, criminal history, etc. So we keep them but maybe under Requirements. We must not create sections with filler. So we need to ensure each section has real content. Let's outline:

About the role

Under close supervision, trainees will learn to answer non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency public safety assistance. Perform communications work involving the processing of Enhanced 9-1-1 calls (wireless and ten digit) and dispatching of fire, emergency medical services (EMS), and law enforcement agencies. Accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on when released and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required. Please provide a list of your employment history for the past ten (10) years.

But note: "Please provide a list of your employment history for the past ten (10) years." is an application instruction; we should remove application instructions. So remove that sentence. Thus About the role paragraph ends before that.

Responsibilities

• Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the calls, and initiate appropriate action per established protocols.
• Offer pre-arrival medical and fire instructions via telephone per established protocols.
• Work is performed in a fast paced, high call volume, call center environment.
• Operates communications and associated peripheral equipment to dispatch assistance units, and enter call records into computer aided dispatch system (CAD).
• Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
• Takes complaints, reports issues to on-duty supervisor and document as required.
• Performs related work as assigned.

Knowledge, Skills and Abilities

• Knowledge of radio communications rules and regulations governing radio transmission.
• Knowledge of basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures.
• Knowledge of Pasco County geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions.
• Knowledge of basic medical, fire and law terminology.
• Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations.
• Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous, tactful, and impartial manner.
• Ability to maintain clear, accurate, and detailed accounts of operations.
• Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member.
• Ability to make sound decisions during stressful situations.
• Ability to learn to operate radio and telephone transmitting and receiving equipment.
• Ability to communicate effectively, both orally and in writing, and to listen and understand.
• Ability to operate a computer and utilize the related software programs.
• Ability to follow established protocols and follow the chain of command.
• Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
• Ability to establish and maintain effective working relationships with others.
• Ability to handle Multi-line telephone equipment; computerized customer service; flexibility, split ear and multi-tasking, active listening, decision making, and critical thinking experience is preferred.

Requirements

We need to include Physical Skills, Education/Training/Experience, Licenses/Certifications, Special Requirement (flexible schedules, drug policy, criminal history), maybe also note about advancement? Actually advancement is a benefit. Let's break Requirements into sub-sections? But we only allowed headings h3 for sections; we could have multiple h3 sections: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We already used Skills. We could treat Requirements as Minimum Requirements (Physical Skills, Education/Training/Experience). Qualifications as Licenses/Certifications. Benefits as advancement/pay increase and top workplace. Schedule as flexible schedules. But we also need to include drug policy, criminal history, etc. Those could go under Requirements or Qualifications. Perhaps under Requirements we include Physical Skills, Education/Training/Experience, and also note about drug policy, criminal history, etc. Or we could have a separate section for "Special Requirements" but we want few sections. Could incorporate into Requirements. Let's decide:

Requirements

• Physical Skills: Ability to sit at a console for extended periods of time. Ability to communicate effectively using verbal, written and visual communication. Must be able to operate a keyboard to enter data into a computer. Must be capable of reaching all communications control panels and reference materials in communications center. Good vision without color blindness, and excellent hearing skills required.
• Education, Training and Experience: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience working in a fast paced, high call volume commercial or government public safety dispatching/call-taking facility is preferred. Applicant must be at least 18 years of age.
• Licenses, Certifications or Registrations: Must possess a valid Florida driver's license. Must obtain the following within three (3) months of date of hire: Cardiopulmonary Resuscitation (CPR), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatcher (EPD), State of Florida Public Safety Telecommunicator Certification, Current FCIC/NCIC certifications.
• Special Requirements: Required to work flexible schedules, which will include evenings, weekends, holidays, standby and mandatory overtime. The department has a strict non-drug usage policy. In order to be eligible you cannot have used, tried, possessed or experimented with marijuana in the last 12 months. You must not have used, tried, possessed or experimented with any illegal drug/controlled substance, other than marijuana, in the past five years. You must not have sold or delivered any illegal drug/controlled substance at any time. Criminal History: An applicant who pleads guilty or nolo contendere (no contest) to, or is found guilty of any felony