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9-1-1 Emergency Communications Dispatcher Trainee

City of Portland · Portland, OR · 2 wk ago
Distribution$33.7/hrFull-time

Position Summary

Bring your enthusiasm for serving the community to the Bureau of Emergency Communications (BOEC) as an Emergency Communications Dispatcher Trainee (EC Dispatcher Trainee). EC Dispatcher Trainees receive paid training that will provide you with the skills needed to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders. No previous experience is expected nor required. The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy. We routinely assess our employees’ work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.

Job Appointment

Full-Time, Regular.

Schedule/Work Environment

Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour workdays. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.

Work Location

Employees report to 9911 SE Bush St, Portland, Or 97266. This position cannot be filled in a remote status.

Benefits

Please check our benefits tab for an overview of benefits for this position.

Qualifications

  • Possess a high school diploma or GED.
  • Candidates must be at least 18 years old at time of hire.
  • Type 40 Net Words Per Minute (wpm) with 90% accuracy.
  • Meet all the requirements indicated in the supplemental questions.
  • Ability to pass a background investigation through the Criminal Justice Information Services System.

Training

The Full-time Paid Training Program Includes:

  • Classroom learning with hands-on computer training.
  • Simulation exercises, study, and practice time.
  • Assigned experienced coaches to guide you while taking live calls and dispatching responders.
  • Daily performance feedback to track your progress.

Pay

Starting Pay: $33.70

After 12 months: $37.16

After 18 months: $39.01

After training completion: $41.10

Recruitment Process

  • Application: Provide thorough and complete answers to the essay questions listed on the application.
  • Typing Test: Complete an online typing test with a minimum speed of 40 words per minute with 90% accuracy.
  • CritiCall Test: Complete an online test focusing on multitasking, memorization, and reading comprehension.
  • Eligible List Established: Those who pass the CritiCall test will be placed on an equally ranked Eligible List.
  • Pass/Fail Oral Interviews: Candidates who pass the CritiCall test will have a chance to meet with an interview panel which includes an emergency communications dispatcher and a supervisor.
  • Conditional Offer & Background Checks: All candidates who pass first and second interviews are given a conditional offer. The final offer of employment is based on passing a background/reference check, a psychological assessment, a drug screening and vision/hearing tests.

Recruitment Activity Schedule

  • Recruitment Opens: July 6, 2026
  • Recruitment Closes: July 10, 2026
  • Typing Test: July 13-19, 2026
  • CritiCall Test: July 22-29, 2026
  • Eligible List Established/Notices Sent: Week of August 3, 2026
  • 1st Interview: August 10-20, 2026
  • 2nd Interview: August 31-September 3, 2026
  • Backgrounds begin: September 14, 2026
  • Backgrounds completed by: December 7, 2026
  • Psiological Assessments: Week January 4, 2027
  • Start Date: February 1, 2027

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