9-1-1 Trainee - Public Safety Communications

Examples of Duties

• Answers and processes incoming 911 and non-emergency calls for assistance from the public.
• Requests and obtains information from callers; determines the need and type of service required.
• Provides detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes.
• Applies professional communication techniques to calm hysterical, irrational, or irate callers.
• Documents and enters call information into the Computer Aided Dispatch (CAD) system.
• Prepares, maintains, and submits various types of dispatch records and documentation.
• Maintains communication with field units; monitors the location and safety of field personnel.
• Researches and relays call information to responders; performs driver license, vehicle registration, criminal background, and warrant checks; processes wrecker requests.
• Operates various types of telecommunications equipment, software programs and systems including TLETS, VIN Assist, Positron Phone, Firehouse, Higher Ground, RMS, and Municipal Court Citation Maintenance systems.
• Inputs, updates, and verifies the accuracy of information in the NCIC/TCIC systems; validates and confirms the status of entries.
• Assists in monitoring security cameras, Doppler Radar, and National Weather Service Bulletins; gathers and disseminates related information to appropriate parties.
• Provides referral services/support to other City departments including Public Works, Streets, Sanitation, Environmental Health, Transit, and the Municipal Court.

Minimum Requirements

• A High School Diploma or equivalent; no experience is required as this is an entry-level position.
• Basic TCLEOSE Telecommunications Operator, NCIC/TCIC (Less Than Full Access) Operator, TTY, NOAA Skywarn Observer, EMD, CPR, and National Incident Management System (NIMS) ICS certifications are required within six months of employment.
• Must possess a valid Texas Driver’s License.

Physical Demands/Work Environment

• Work is performed in a public safety communications environment, working 8 hour shifts that require six (6) employees to be on staff at all times.
• Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 40 pounds.
• Exposure to high levels of stress and emotional/psychological challenges common to the delivery of safety sensitive emergency dispatch services is involved.

Benefits

• All Full-time Employees Receive 15 vacation days
• 11 paid holidays
• 15 sick days
• Emergency Leave
• Longevity Pay
• Retirement Plan
• Medical, dental, and life insurance is offered.
• Cafeteria Plan
• Free Employee Health Clinic
• Tuition and Certification Reimbursement