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Jobs · Marketing · North Carolina

911 EMERGENCY COMMUNICATIONS OFFICER

Town of Cary · Cary, NC · 1 mo ago
Marketing$57k/yrFull-time

About the role

The Emergency Communications Officer (ECO) plays a crucial role in connecting the community to emergency and public safety services. This position requires a calm and focused demeanor, excellent communication skills, and the ability to handle multiple tasks simultaneously.

Responsibilities

  • Receive and respond to emergency and non-emergency calls from the public, law enforcement, and other local agencies.
  • Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.
  • Obtain essential information from callers to assess the nature and severity of incidents or type of call.
  • Cook up and coordinate with emergency services and local agencies to facilitate a collaborative and cohesive response.
  • Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.

Requirements

  • Strong communication skills, both verbal and written.
  • Ability to remain calm and focused in high-pressure situations.
  • Excellent multitasking and organizational abilities.
  • Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.
  • Knowledge of emergency response procedures and protocols is a plus.

Qualifications

Any combination of education and experience equivalent to graduation from high school and some experience in public safety communications or public safety work. Must have the ability to obtain a valid Division of Criminal Information operator's certificate along with certification in NCAWARE, CJLEADS, Sheriff's Training and Standards, Emergency Medical/Fire Dispatch, Communications Training Officer, and CPR. A valid driver's license is required.

Skills

  • Strong communication skills, both verbal and written.
  • Ability to remain calm and focused in high-pressure situations.
  • Excellent multitasking and organizational abilities.
  • Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.
  • Knowledge of emergency response procedures and protocols is a plus.

Benefits

We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement opportunities. We take into consideration a candidate's previous 911 Emergency Communications experience as we place them at the appropriate level.

Pay

The starting salary for Emergency Communications Officer (out of training or has previous comparable experience) is $56,867 with additional compensation provided based on level of experience. Candidates with no previous experience are hired at 5% less than the starting salary until training is complete.

Schedule

Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly).

Conditions of Employment

  • Requires successful completion of a psychological exam, drug testing and background check (which may include criminal history check, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.
  • Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Why this job interests you?

Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? If so, this could be the perfect opportunity for you!

Additional Questions

  • Why does this job interest you?
  • What makes YOU a strong candidate for our department?
  • Do you have experience in Telecommunications, Public Safety, and/or a fast-paced environment with extensive public contact and a demonstrated ability to work under pressure?
  • If yes, please ensure details are provided in the work history section of your application.
  • Can you type at least 35 words per minute?
  • In the event of adverse weather conditions or emergency situations, are you able to work on shifts that run 24 hours a day, 365 days a year?
  • Are you available to work any shift as assigned based on department needs?
  • Are you a US citizen?
  • How did you hear about our job opening?

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