911 Communications Officer

About the role

The City of Roanoke is seeking 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services personnel.

Responsibilities

• Receives complaints in person or by phone and elicits appropriate information to ensure a timely response
• Receives and transmits messages by radio and maintains radio log on shift work
• Maintains status boards relative to availability of emergency service units
• Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls
• Dispatches City vehicles and personnel where and when needed
• Sends teletype messages and maintains teletype log
• Dispatches and monitors pursuant to the "Emergency Medical Services System"
• May provide assistance in the operating procedures and practices to new employees in an on-the-job training situation

Requirements

• A high school diploma or general education degree (GED)
• Some computer classes
• Bilingual, Spanish/English speakers encouraged to apply

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form
• Ability to deal with problems involving several concrete variables in standardized situations

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate orally and in writing

Benefits

• Paid leave is time off from work available for use by an employee upon approval by supervisor
• Extended Illness Leave: accrues at the rate of six (6) hours per month
• Mental Health & Well-Being Leave: 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire
• Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program

Pay

• Various coverage types available through payroll deduction
• Annual cost is your annual salary multiplied by .00255

Schedule

• This is a non-exempt position