E-911 COMMUNICATIONS OFFICER

Job Summary

Answer all non-emergency and emergency E-911 telephone lines, obtaining and recording pertinent information regarding the nature and urgency of the situation; determine appropriate response and expeditiously alerts responsible units or agencies via radio or telephone.

Dispatch and direct responding service units, City Fire/Rescue, County Fire/Rescue, EMS, and Law Enforcement Agencies promptly to emergencies and other locations according to SOG.

Maintain constant status and availability of all emergency service units; keep continuous records of mobile units.

Interact and communicate with various groups and individuals involved in the operations of all related departments including co-workers, the general public, outside agencies, wrecker companies, security agencies, and other city, county, state and federal agencies.

Minimum Qualifications

• High school diploma (or equivalent).
• Employee must be able to type thirty words per minute accurately.
• Employee must successfully complete a forty-hour training course for Communications Officer per Georgia State Law.
• Employee must successfully complete and maintain LED GCIC/NCIC certification, or any equivalent combination of education training, and experience which provides the required knowledge, skills and abilities for this position.
• Employee must be EMD qualified and have the ability to learn and apply new skills in the area of telephone and radio communications relative to emergency services.
• Employee must be able to stay at stationary position for extended periods.