9-1-1 Dispatcher

About the role

Under general supervision is responsible for answering calls from the public and other public safety agencies, and dispatching the appropriate emergency agency and/or equipment; performs other duties as required.

Responsibilities

• Operates a computerized E-911 Emergency Telecommunications System, a Computer Assisted Dispatch (CAD) system, a multi-channel Communications Control Dispatch Radio System, a Telecommunications Device for the Deaf (TDD), and a National Warning System
• Answers incoming calls for emergency police, fire, and/or medical services
• Verifies addresses and locations of the emergency incidents using the automated identification and location systems and available resources
• Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response
• Transfers