879148 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40047017

Your Specific Responsibilities

Provides information and recruitment assistance to employers in the Miami area as part of the Economic Development efforts for South Florida.
Market Management Services functions and programs throughout the local community through visits to employers, community organizations, and private agencies.
Conduct group and/or individual orientation, informing customers about labor market information, job qualification employers demand (job criteria), and training opportunities available through community resources and refer as appropriate. Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume preparation assistance, etc.
Refer customers to community resources for appropriate employment-related services and perform placement services as required to foster and further economic development for the people in our community.

Required Knowledge, Skills, and Abilities

• Knowledge of the labor exchange process
• Strong customer relations skills
• Computer application skills and working knowledge/experience using Microsoft applications
• Ability to promote and market Career Center
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of counseling and case management
• Ability to conduct effective interviews
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing and coordinating work assignments

Qualifications

• The incumbent must possess or obtain certification as a workforce Professional (Tier 1) within 12 months of employment in the position.
• Required to travel locally and must furnish own transportation.
• One year of experience in customer service.
• One year of experience in performing presentations and training.

Pay

$39,200 annually.

The Difference You Will Make

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

Where You Will Work

Miami-Dade County, the most southern portion of the mainland of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2).