881122 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40047017 1

Requisition No: 881122 | Agency: Commerce | Pay Plan: Career Service | Position Number: 40047017 | Posting Closing Date: 08/18/2026

About the Role

Provides information and recruitment assistance to employers in the Miami area as part of the Economic Development efforts for South Florida. Supports job seekers and employers through labor market information, job placement services, and community outreach to foster economic growth and workforce development in the region.

Responsibilities

• Market Management Services functions and programs throughout the local community via visits to employers, community organizations, and private agencies.
• Conduct group and individual orientations to inform customers about labor market information, job qualifications, employer demands, and training opportunities; refer customers to appropriate community resources.
• Assist in eliminating barriers to employment by instructing customers in job interviewing techniques, résumé preparation, and job readiness.
• Refer customers to community resources for employment-related services and perform placement services to support economic development.
• Post and manage job openings in Employ Florida; work closely with employers on recruitment and pre-screening of candidates prior to job fairs and recruitment events.
• Market local programs such as On-the-Job Training (OJT) and Employed Worker Training to support business needs.
• Ensure all job orders in Employ Florida comply with Florida Commerce and Equal Employment Opportunity (EEO) requirements.
• Manage the regional Placement Verification Tool, ensuring timely and accurate documentation and compliance with employment verifications.
• Support special projects to advance operational and programmatic goals.
• Assist with job fairs, employer recruitment events, staff training, and continuous engagement activities to strengthen employer partnerships and enhance service delivery.

Requirements

• Knowledge of the labor exchange process.
• Strong customer relations and computer application skills, including working knowledge of Microsoft applications.
• Ability to promote and market Career Center services.
• Clear and effective communication in individual and group settings, both verbally and in writing.
• Ability to work effectively as part of a team and utilize problem-solving techniques.
• Knowledge of principles and techniques of effective customer service.
• Skilled in group presentations, workshop instruction, and facilitation.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Knowledge of basic principles of counseling and case management.
• Ability to conduct effective interviews and establish/maintain working relationships.
• Ability to work independently by planning, organizing, and coordinating work assignments.

Qualifications

• As a condition of pre-employment eligibility, a Level 2 security background screening (fingerprinting and law enforcement records check) is required.
• Must possess or obtain certification as a Workforce Professional (Tier 1) within 12 months of employment.
• Required to travel locally; must furnish own transportation.
• Preferred: One year of experience in customer service and one year of experience in performing presentations and training.

Pay

$39,200 annually.

Benefits

• State Group Insurance coverage options (health, life, dental, vision, and other supplemental options).
• Retirement plan options, including employer contributions (www.myfrs.com).
• Nine paid holidays and one Personal Holiday each year.
• Annual and Sick Leave benefits.
• Student Loan Forgiveness Program (eligibility required).
• Flexible Spending Accounts.
• Tuition Fee Waivers (accepted by major Florida colleges/universities).
• Ongoing comprehensive training provided.
• Career growth opportunities in a highly skilled, professional environment.

Location

Miami-Dade County, Florida. The position is based in Miami, the principal city in South Florida and the county seat of Miami-Dade County. Miami-Dade is Florida’s third-largest county by land area and the most populous, with a diverse population and a vibrant economy. The region includes urban areas, agricultural zones, and portions of Everglades and Biscayne National Parks.