799 - Inside Sales Representative

Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels.
• Provide product recommendations and support based on customer needs.
• Process customer orders accurately and efficiently.
• Track orders and shipments while providing timely updates to customers.
• Resolve customer questions, concerns, and issues in a professional and timely manner.
• Build and maintain strong relationships with new and existing customers.
• Support outbound sales efforts and proactively identify opportunities for business growth.
• Maintain accurate customer, order, and sales records within company systems.
• Afford administrative, reporting, and sales support activities as needed.

Requirements

• A high school diploma or equivalent required; additional education in Business, Sales, Marketing, Communications, or a related field preferred.
• Previous experience in customer service, inside sales, sales support, order management, distribution, manufacturing, or a related environment preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to learn and utilize internal systems and sales tools effectively.
• Strong problem-solving skills and customer-focused mindset.
• Ability to work independently while contributing to a team environment.
• Experience in building materials, manufacturing, distribution, construction products, or related industries preferred.