3PL Fulfillment Operations Manager - Dallas, TX
Responsibilities
Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels.
Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance.
Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency.
Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities.
Identify and resolve operational issues such as delayed shipments, mispicks, and damaged goods; escalate to partners when needed.
Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs, and improve customer experience.
Partner with IT and operations teams to optimize WMS, OMS, and ERP systems, including integrations and automation efforts.
Manage relationships with carriers and vendors, including rate negotiation and performance management.
Develop reporting and analytics to track fulfillment performance, operational efficiency, and cost trends; provide actionable insights.
Collaborate cross-functionally with customer service, supply chain, planning, and engineering teams to proactively solve fulfillment challenges.
Qualifications
- 7–10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment
- Strong expertise in warehouse and fulfillment operations, including inbound, outbound, and inventory control
- Deep knowledge of SLAs, KPIs, and fulfillment performance metrics (e.g., shipping accuracy, on-time delivery)
- Hands-on experience with WMS, OMS, and ERP systems
- Proven problem-solving ability in resolving operational issues (e.g., delays, mispicks, inventory discrepancies)
- Excellent communication and relationship management skills with cross-functional teams and external partners
Preferred
- Experience leading system integrations or automation initiatives
- Background in direct-to-consumer, retail, or high-growth ecommerce environments
- Experience negotiating carrier rates and managing vendor performance
- Familiarity with scaling operations in fast-paced, high-growth environments