Fulfillment Operations Team Leader - McKinney, TX

About the role

The Fulfillment Operations Team Leader plays a crucial role in ensuring a consistent and efficient guest experience. They are responsible for managing a team of hourly workers, overseeing daily and weekly workloads, and driving performance towards sales goals.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train, and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability.
• Utilize workload planning tools to ensure your team completes all scheduled workload and fulfills orders to meet delivery, freshness, and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• Create daily plans for your team.
• Be an expert of operations, accuracy, process, and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding.
• Establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations.
• Ensure the team is following food safety guidelines and selecting fresh food items for guests.
• Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering.
• If applicable, follow all safe and secure training and processes as a key carrier.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

• A high school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Skills

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent

Benefits

Target offers a comprehensive benefits package including:

• Comprehensive health benefits and programs
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Competitive benefits from financial and education to well-being and beyond

Pay

The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience, and certifications.

Schedule

The role requires a flexible work schedule with varying hours, days, or shifts, including nights, weekends, holidays, closing shifts, and other peak shopping times.