3419 - Person in Charge

About the Role

The Person In Charge (PIC) exemplifies and ensures strong customer service while directing and controlling the operation of the Front End in the absence of store management. As the primary contact for customers, the PIC provides friendly, courteous, and helpful service. During the absence of the Store Manager and Assistant Managers, the PIC assumes charge of the store, making necessary decisions to maximize profit, efficiency, and superior customer service. The PIC supervises store employees, acts as a Cashier-Checker, and may work across multiple departments.

Responsibilities

• Provide customer service in alignment with company policy.
• Handle emergencies, customer complaints, and employee or customer accidents.
• Supervise all store personnel during the absence of management.
• Maintain familiarity with company policies and procedures.
• Monitor the sales floor to ensure service and product replenishment.
• Restock displays around the checkout area.
• Maintain a clean and safe work environment.
• Assist cashiers with register, scanner, or computer issues.
• Perform basic office functions to assist customers and personnel.
• Operate a cash register to total customer bills, receive payments, and provide correct change.
• Bag groceries and assist customers with carry-out when needed.
• Complete end-of-day office functions, count out-of-stock products, and reconcile tills.
• Perform other duties as assigned.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact effectively with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all store positions.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

Supervises all store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

• 100% indoor work, with rare outdoor exposure.
• Exposure to mild detergents or glass cleaner (seldom).
• Tools and equipment used: six-wheeled cart, grocery cart, box cutter, pens/pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer.

Physical Demands

• Lifting: Constantly lifts 1-10 lbs; frequently lifts 11-20 lbs; seldom lifts 21-35 lbs.
• Carrying: Occasionally carries 1-10 lbs; seldom carries 11-50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1-10 lbs; occasionally pushes/pulls 11-20 lbs.
• Reaching: Constant knee-to-shoulder reaching; seldom overhead or at/above shoulder level.
• Standing: Constant standing; sitting allowed only during breaks.
• Walking: Frequent walking.
• Climbing/Balancing: Seldom; may use a step stool for high shelves.
• Trunk Functions: Frequent neck rotation and head bending; occasional bending/stooping, twisting, crouching, and squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion; frequent fine finger manipulation.
• Vision: Requires peripheral vision, depth perception, and near vision for scanning, making change, and troubleshooting equipment.
• Hearing: Required to converse with customers, answer questions, and respond to intercom/telephone.
• Speech: Required to respond to customers/employees and use intercom/telephone.

This is a safety-sensitive position, as job responsibilities include tasks that could affect the safety or health of the employee or others.

Pay

The pay range is $17.38 to $25.40 per hour, but no less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and collective bargaining agreements).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).