2nd Shift Front Desk & Phone Customer Service Representative

Duties and Responsibilities

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assures friendly, courteous and accurate check-in and check-out of room guests.
• Handle high call volumes while maintaining accuracy and excellent customer service.
• Perform other administrative or customer support tasks as assigned.
• Competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling cash, credit and sales transactions.
• Keep the front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Understand safety and security procedures.
• Work collaboratively with other departments to resolve customer concerns.
• Stay up to date on company products, services, promotions, and procedures.
• Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.

Front Desk/Reservation Requirements

• A High School Diploma/G.E.D Equivalent Required.
• Must have a valid driver’s license and reliable transportation to work.
• Must be at least 18 years old to apply.
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Spanish-speaking skills are a plus.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and holidays.

What We Offer

• On Demand Pay- Get Paid the Same Day you Work!
• FUN and EXCITING Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Flexible Schedules!
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Employee of the month programs
• Company-wide outings
• Employee Referral Program

Benefits

• Full Time Employees are Eligible for Benefits:
• Health Insurance
• Dental Insurance
• FSA Health & FSA Dependent Care after 60 Days of Employment
• 401K
• Paid Time Off after 1 Year of Employment

Schedule

2nd Shift, 3:00pm-11:00pm
Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.

Pay

Details on pay structure not specified.

Schedule

Details on shift schedule not specified.