Customer Service Representative
About the role
We are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
Responsibilities
- Work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills.
- Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
- Execute customer communication protocol.
- Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
- Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
- Workflow management: enhance productivity through effective scheduling and planning.
- Generate purchase/repair orders and maintain files.
- Parts management: contribute to cost containment through inventory planning and warranty.
Requirements
- H.S. diploma/GED required
- One (1) year or more in sales and/or customer service required
Qualifications
- Strong verbal and written communication skills
- Goal oriented, drive for results, assertive, and deal well with ambiguity
- High level of energy and be a self-motivated and self-directed person
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
Skills
- Ability to get both verbal and written communication across that has the desired effect
- High degree of initiative
- Ability to manage multiple projects and activities simultaneously
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Pay
Pay Type: Non-Exempt / Paid Weekly
Hourly Pay: $23.00 based on experience
Schedule
Monday-Friday, 3:30pm to 12:00 am with flexibility to work additional hours depending on the business needs.
Benefits Information
- For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Summary
The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintaining appropriate inventory levels, and interacting with customers; giving information in response to inquires, and resolving customer complaints and answering customers' questions.
Additional Responsibilities
- Ensures compliance with all company, local, state, federal and other regulatory agencies policies
- Performs other duties as assigned
Company Information
Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Contact Information
To learn more about Ryder's commitment to diversity and inclusion, visit www.ryder.com/diversity-inclusion.
Apply Here
Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.