Customer Service Representative 2/Inside Sales Representative 2
Position Responsibilities
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
Provide excellent customer service via face to face, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Cook up with the Branch Manager to figure out best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
Cook up with appropriate departments to coordinate problem resolution.
Periodically reach out to customers to determine satisfaction with the organization, products, and services.
Expand knowledge of HVAC products and keep current with latest trends within the industry.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to date and are working as an effective team to deliver the highest level of service possible.
Requirements
Some knowledge of HVAC equipment/products is required.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
Good phone etiquette and e-mail etiquette.
Ability to deal with high-volume customer traffic.
Adequate verbal skills – must be able to explain fairly technical parts of information clearly.
Adequate written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders.
Adequate organizational skills and time management skills including ability to prioritize and multi-task.
Adequate attention to detail and accuracy.
Able to establish positive working relationships with internal and external customers and employees.
Able to use good judgment and strong work ethics and integrity on the job.
Able to understand and follow procedures, work instructions, and company policies.
Qualifications
Experience 3 – 6 years of progressive sales experience.
3 plus years in the HVAC industry.
Skills
Some knowledge of HVAC equipment/products is required.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
Good phone etiquette and e-mail etiquette.
Ability to deal with high-volume customer traffic.
Adequate verbal skills – must be able to explain fairly technical parts of information clearly.
Adequate written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders.
Adequate organizational skills and time management skills including ability to prioritize and multi-task.
Adequate attention to detail and accuracy.
Able to establish positive working relationships with internal and external customers and employees.
Able to use good judgment and strong work ethics and integrity on the job.
Able to understand and follow procedures, work instructions, and company policies.