Inside Sales Representative 2

About the role

The Inside Sales Representative 2 (ISR 2) is a senior individual contributor who handles higher-complexity customer interactions and develops deeper product or customer specialization. They balance customer needs, internal constraints, and business outcomes while serving as informal resources to others. This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers via phone and email
• Prepare, review, and manage quotes and orders within ERP systems
• Proactively manage open orders to ensure delivery, accuracy, and follow-through
• Communicate clearly and early when issues, changes, or risks arise
• Collaborate closely with sales, vendors, and internal teams
• Handle increased complexity, non-standard requests, or higher-risk situations

Requirements

• A high school diploma is required; college credits are desired; technical/mechanical emphasis is preferred.
• 3-7 years of experience in an inside sales support, customer support, order management, or similar role with increasing complexity.
• Strong candidates will have experience managing more complex quotes, orders, customer requirements, and ERP-based workflows in the same or a similar industry.
• Equivalent experience to progression from ISR 1 may be considered.
• Experience in the hygienic/sanitary process equipment industry is preferred.

Qualifications

• High school diploma required
• College credits desired
• Technical/mechanical emphasis preferred
• 3-7 years of experience in inside sales support, customer support, order management, or similar roles with increasing complexity
• Strong candidates should have experience managing more complex quotes, orders, customer requirements, and ERP-based workflows in the same or a similar industry
• Equivalent experience to progression from ISR 1 may be considered
• Experience in the hygienic/sanitary process equipment industry preferred

Skills

• Strong execution
• Clear communication
• Accurate system work
• Customer interaction management
• Order management
• ERP systems proficiency
• Complex quote handling
• Collaboration with cross-functional teams
• Handling of increased complexity and non-standard requests

Benefits

• Competitive compensation: $26-$31 per hour
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support
• Health and wellness benefits
• Paid time off
• Retail planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Pay

Actual pay will be based on experience, skills, and internal equity. Range: $26-$31 per hour.

Schedule

This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

Location

Springfield, MO