24KT Club Ambassador

About the role

The 24K Club Ambassador provides slot customers with specialized, personal attention, promotes new guest members to the 24KT Club, and assists with tournaments, slot-focused events, and other special functions. This role embodies the Company’s brand standards and core values: Kindness, Engagement, Empathy, and Positivity (K.E.E.P.).

Responsibilities

• Meets and greets customers, explains club benefits, and enrolls new members.
• Takes reservations (in person or by telephone) for rooms, events, shows, and meals.
• Provides exceptional guest service and exhibits strong interpersonal skills.
• Receives, counts, and redeems tickets for customers, issuing appropriate script.
• Corresponds with customers regarding inquiries and complaints.
• Establishes rapport with new customers and maintains an orderly booth.
• Walks the casino floor to promote and sign up new 24KT Club members.
• Handles all aspects of tournament events, including monies (collection/disbursement), registration, processing documents, session coordination, and finalizing results.
• Greets slot customers at check-in/check-out, airports, or events.
• Participates in slot special events as needed.
• Assists with tournament registration, events, and promotions.
• Maintains positive customer relationships with all tournament and event attendees.
• Acts as a “goodwill ambassador” for the Golden Nugget.
• Reconciles RSVP and registration lists.
• Performs other duties and responsibilities as requested.

Requirements

• Experience in special events or marketing in a hospitality/casino environment.
• Good communication, computer, typing, and 10-key skills.
• Excellent public relations and telephone skills.
• Computer literacy in Microsoft Windows applications preferred.
• Minimum age requirement: 21.
• Minimum two years of experience in casino or slot marketing (preferred).
• Basic mathematical skills (addition, subtraction, multiplication, division) for position responsibilities.
• Ability to read and understand all policies and procedures.
• Must communicate effectively in English with guests, employees, and management.
• Ability to complete standard forms and reports.