ML Players Club Ambassador FT/SW $16 to $24 Bonus $500.00

Responsibilities

• Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
• Affords assistance in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
• Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Thorough understanding of drawing software and how to properly execute drawings.
• Able to emcee promotional events in a professional and respectful manner.
• Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
• Able to follow proper operational practices as it relates to the marketing department and property.
• Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
• Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.
• Upsell properties and amenities by informing Guests of offerings and upcoming events.
• Maintains excellent communication skills and good working relations with other departments.
• Affords assistance in the flow of communication throughout the operation and attends ongoing communication meetings.
• Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
• Maintains log of phone calls – reports problems accordingly to appropriate department/Associate(s).
• Administers paging or overhead announcements in a clear, professional voice.

Qualifications

• High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment.
• One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
• Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.
• Money-handling experience preferred.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.