2027 Short-Term Ticket Operations and Accreditation Intern

About the role

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game's best talent through the U.S. Open, U.S. Women's Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf's future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA's headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC.

The Short-Term Ticket Operations and Accreditation Intern assists with all aspects of the ticket, credential and overall admission operation for various USGA Championships. Duties include leading customer service efforts, production of credentials, group ticket sales and reporting. Interns assist with all ticket administration duties, learn ticket strategies, and focus on providing extraordinary service to enhance the guest experience. This internship requires traveling to various USGA Championships for extended periods of time, including but not limited to the U.S. Open and U.S. Women's Open. When on-site, this role requires managing admissions gates and hospitality venues for extended periods to enforce admissions policies and assist with entry procedures, as well as assisting in box office operations including selling tickets, resolution, access control and will-call.

This is a paid internship working 5 days a week, from 9am – 4pm beginning in late March 2027 through mid July 2027. The position is conducted in a hybrid workspace in Liberty Corner, NJ with travel required on-site for multiple 2027 USGA Championships. Interns are required to be in the office at least 3 days per week. Candidates who are actively enrolled in college may begin the position remotely until the semester concludes; while working remotely, interns must consistently work a minimum of 10 hours each week and join the team in the New Jersey office on a hybrid schedule immediately upon completion of the college semester. Anticipated travel is approximately 35 days between May and June. Hours and days will increase while on-site at USGA Championships, including evening and weekends.

Responsibilities

• Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
• Learn the SeatGeek ticketing platform; investigate purchases and assist with account questions by mastering the Unify platform; assist with the creation of ticket offers within the platform
• Learn Freshworks, the customer service platform; update chatbot information, answer mobile ticket questions including transferring, upgrading, and resale assistance; respond to inquiries via email, phone and chat in a timely manner
• Create public resources including tutorials and guides, knowledgebase articles, and FAQs
• Produce and maintain accurate records, lists and reports surrounding ticket utilization, scanning data, and customer service volume
• Participate in group sales efforts, working directly with bulk ticket buyers
• Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
• While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus on customer interaction, ticket resolution and access control
• Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
• Manage gate operations while on-site, upholding USGA policies and working in tandem with security, volunteers and vendors
• Able to work long hours, nights and/or weekends as necessary for weeks at a time
• Travel primarily during the months of May and June

Location and schedule

This role is based at the Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday – Thursday. Housing is not provided for interns in the NJ office. When traveling for USGA business, all housing, meals, and transportation will be provided and/or reimbursed by the USGA. Extensive travel is required during Championship weeks in May and June. When traveling on-site, team members will surpass 70+ hours per Championship week. Travel may be continuous for multiple weeks, including weekends and holidays.

Compensation

Pay: $18.00/hr., subject to applicable overtime laws. Internship dates: March 29, 2027, through July 15, 2027.

Requirements

• Familiarity with live events, ticketing, customer service and/or operations
• Enthusiasm for bringing new ideas to the team
• Proficiency in Microsoft Office; expertise in Excel and reporting is a plus
• Strong customer service skills with clear and professional phone manners
• Evidence of written communication skills, with ability to collect, analyze and relay information in a detailed manner
• Ability to work independently and in a close team setting for a long period of time
• Organized and detail oriented
• Ability to multitask and work in a fast-paced environment at a consistent, efficient pace
• Shows situational management and can assist with guests while under pressure and maintaining a calm demeanor
• Golf knowledge a plus