Ticket Sales Internship (Spring 2027)

Reports to: Director, New Business and Premium Sales. Location: PPG Paints Arena, 1001 Fifth Ave, Pittsburgh, PA 15219. Status: Paid Internship, Part-Time, In-Person.

About the role

The Ticket Sales Intern will observe and learn the basics of how a professional ticketing department functions. This internship provides hands-on experience in ticket sales and will include exposure to season ticket sales, group sales, membership retention, and ticketing operations throughout the semester. The intern will work closely with the ticket sales team and will gain experience in prospecting, customer relationship management, sales events, research, and fan experience.

Responsibilities

• Ticket Sales & Prospecting: Learn all aspects of the ticket sales process. Cold-call past purchasers, local businesses, and organizations. Self-prospect and search for opportunities to assist new businesses and local organizations through season ticket, group, or premium packages. Assist with prospecting initiatives and sales opportunities.
• Customer & Ticketing Operations: Update customer information in Ticketmaster Archtics and/or CRM when needed. Assist in the planning, development, and execution of both prospecting and season ticket holder events. Support the department in maintaining a positive customer and fan experience.
• Research & Department Support: Conduct research and brainstorm new benefits, incentives, events, and experiences for the department. Support various department initiatives and projects. Perform all other duties as assigned.

Requirements

• Completed at least two years of college or demonstrate equivalent education, training, or relevant experience in a related field.
• Ability to work in person at PPG Paints Arena.
• Availability to work 30–40 hours per week, including nights, weekends, and Pittsburgh Penguins home games as scheduled.
• Excellent written and verbal communication skills and the ability to present ideas clearly and concisely.

Skills

• Pursuing a bachelor's degree in Business, Sports Management, Marketing, or a related field.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Customer service and fan experience orientation.
• Self-starter with a positive attitude and ability to thrive in a dynamic, deadline-driven environment.
• Open to feedback with a strong desire to learn and grow; highly coachable and receptive to guidance.

Pay

$10/hour

Schedule

Flexible scheduling within 30–40 hours per week, including availability during day and evening hours, nights, weekends, and Pittsburgh Penguins home games as scheduled.