2027 Ticket Operations Intern

About the role

The Ticket Operations Intern will support day-to-day operations and special projects within the Ticketing Department, contributing directly to the success of the Club throughout the season. This role is hands-on, fast-paced, and best suited for someone who is curious, proactive, and comfortable working in a dynamic environment. Interns are expected to bring a strong work ethic, a growth mindset, and a willingness to learn quickly while operating with professionalism and accountability.

Responsibilities

• Collaborate with ticketing leadership, attending weekly team meetings, taking notes, and providing solutions and action items for ticketing campaign issues and ideas.
• Assist in running Asana Boards to capture and track sales analytics, ensuring club sales pace on track.
• Maintain accurate records through the CRM (Salesforce) and ticket system (JUMP).
• Support the implementation of fan-focused initiatives to build a strong and loyal supporter base.
• Analyze trends and find bugs in new ticketing platforms to ensure optimal user experience.
• Assist with execution of on-field and season-ticket-member experiences during matches and events.
• Manage accounts to provide the highest level of customer service in coordination with the Fan Relations Manager.
• Collaborate with cross-functional teams, including marketing, operations, partnership, communications, and community, to ensure seamless coordination leading to game days.
• Conduct research on industry trends, competitor activities, and fan demographics to inform ticketing strategies.
• Research new ways to push sales with fans and spread brand awareness to new audiences.
• Identify, research, and connect with prospects for new groups, ticket plans, and partnerships through internet research, email, and cold calls.

Qualifications

• At least a junior in a 4-year degree seeking program at an accredited college or university (for post‑grad internships, must have a Bachelor's degree from an accredited college or university in a related field).

Skills

• Experience with Jump or similar ticketing platforms including Paciolian, Ticketmaster, and Archtics.
• Strong interest in professional sports, particularly women's soccer.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or Google Workspace.
• Ability to work independently and as part of a team.
• Strong organizational and time‑management skills.
• Ability to maintain confidentiality.

Benefits

• Provide real opportunities to contribute to impactful organizational work, drive revenue, and gain real‑world experience within the professional sports industry.
• Support advancement through mentorship, workshops, professional exposure, networking events, and team‑building activities.
• Build readiness through tangible deliverables and portfolio‑quality projects.

Pay

Paid internship

Schedule

February 20