Ticket Operations Intern, 2027 Season
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real, specific content for it. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, etc. Also remove navigation/legal etc. Must not create Pay/Schedule/Benefits unless posting actually states them. Let's see if posting includes Pay, Schedule, Benefits. It mentions "FLEXIBILITY & TRAVEL General office hours are Monday–Friday, 9 AM to 5 PM.Extended hours required during race weekends and key event periods (especially May and July).No travel." That's schedule info. So we can include a Schedule section with that content. Benefits? Not mentioned. Pay? Not mentioned. So we should not create Pay or Benefits sections.
We need sections: About the role (maybe "About Us" content). Responsibilities (list). Requirements (maybe "What You Bring" includes required experience & skills). Qualifications (Education). Skills (maybe separate? Could combine). But we must not create thin sections; prefer few substantive sections. We can combine Requirements and Qualifications? But they said we can use those headings if content exists. We have content for Required Experience & Skills (skills). Education (Qualifications). Could also have Skills section separate from Requirements? Might be redundant. Let's think: The posting includes "What You Bring" with required experience & skills, plus Education. Could treat "Requirements" as the required experience & skills, and "Qualifications" as education. Also "Skills" could be a subset but maybe we can omit Skills to avoid thin sections. We'll include About the role, Responsibilities, Requirements, Qualifications, Schedule.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities we need list items. For Requirements also list. For Qualifications maybe list (education). For Schedule maybe just paragraph.
We must preserve all substantive information. Let's extract.
About Us paragraph: At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States. Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.
We need to keep that as prose in
.
Responsibilities: Under "What You’ll Do" and then bullet list under "Your Responsibilities". Let's capture each bullet:
- Customer Service: Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service. Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events. Provide exceptional customer service to all internal and external customers.
- Ticket Sales and Service: Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email. Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator. Ability to be flexible. Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers. High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas. Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets. Package and prepare all products for mailing orders for all events. Accurately maintain confidential customer and business information. Operate and maintain remote ticket locations during event times as assigned. Other projects as assigned.
We could split into multiple list items but maybe each bullet is a responsibility. We'll create
- for each major responsibility: Customer Service, Ticket Sales and Service (which includes many subpoints). Could also break subpoints into separate
- but that may be too granular but still okay. The instruction: Use
- for any list of duties/requirements/benefits. So we should list each duty as a
- . Let's extract each distinct duty:
From Customer Service:
- Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
- Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
- Provide exceptional customer service to all internal and external customers.
From Ticket Sales and Service:
- Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email.
- Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
- Ability to be flexible.
- Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers.
- High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas.
- Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
- Package and prepare all products for mailing orders for all events.
- Accurately maintain confidential customer and business information.
- Operate and maintain remote ticket locations during event times as assigned.
- Other projects as assigned.
That's a list.
Requirements (What You Bring): list of required experience & skills:
- Superior customer service skills and service-oriented philosophy.
- Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint.
- High level of integrity and ability to maintain confidentiality.
- Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
- Effective communication and relationship building skills; both verbal and written.
- Ability to work in a role that requires attention to detail, organizational and time management skills.
- Demonstrated ability to multi-task and prioritize in a fast-paced environment.
- Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
- Highly motivated and resourceful self-starter with a positive attitude.
- Ability to work independently and as part of a team.
- Cultural competence and the ability to thrive in a diverse environment.
- Alignment with Penske Entertainment’s core values and standards.
Qualifications (Education):
- Currently pursuing an undergraduate or graduate degree from an accredited college or university.
- Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform in this position.
Leadership: "This position does not have any supervisory responsibilities." That's not a requirement but could be included under Requirements? Might be minor; but we could include as a note in Requirements or maybe ignore as it's not substantive? It's a statement about supervisory responsibilities. Could be included under Requirements as a note. But we might omit as it's not a requirement for candidate. The instruction: preserve ALL substantive information. This is substantive about the role. Could include under Requirements as a
- "No supervisory responsibilities." But maybe better to include under Requirements or maybe a separate section? Since we don't have a Leadership heading in list, we could incorporate into Requirements.
Schedule: Under FLEXIBILITY & TRAVEL: General office hours are Monday–Friday, 9 AM to 5 PM. Extended hours required during race weekends and key event periods (especially May and July). No travel. Our teams work together to create flexibility that supports life in and out of work.
We'll put that in a
under Schedule heading.
Physical Demands and Work Environment: Those are also substantive. Should we include them? They are not in the allowed headings list but we could still include as sections? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. But we could also add other headings if needed? The instruction: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". It doesn't forbid other headings, but the examples given are those. To be safe, we could include Physical Demands and Work Environment under a generic heading like "Additional Information"? But not in list. Might be better to incorporate them into Requirements or Qualifications? Not ideal. However, the instruction says "Prefer a few substantive sections over many thin ones." So we could combine Physical Demands and Work Environment into a section like "Working Conditions". But not in the examples. Might be okay to add a heading like "Working Conditions". The instruction didn't forbid other headings, just gave examples. I'd include a section for Physical Demands and Work Environment as "Working Conditions". But we need to decide.
Let's see if we can incorporate them into Requirements? Not really. They are about physical demands and work environment. Could be under "Requirements" as they are requirements of the job (physical ability). Could add bullet points: Ability to lift up to 50 lbs, etc. That seems appropriate under Requirements. Similarly, Work Environment could be under Requirements as well. But we already have many requirements; adding more is fine.
Thus we can incorporate Physical Demands and Work Environment bullets into Requirements list.
Let's extract Physical Demands:
- Ability to lift up to 50 lbs.
- Extended periods of sitting, standing, or walking (as needed).
- Comfort working indoors/outdoors and around event noise.
- Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be understood.
- Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
Work Environment:
- Fast-paced, collaborative office and event settings.
- Work is performed in an office environment with other workers.
- Incumbent shall be exposed to those conditions normally encountered in a business office environment.
- Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis.
We can add those as bullets under Requirements.
Now we need to ensure we don't include boilerplate: EEO, equal opportunity, etc. Remove that.
Now produce HTML:
About the role
At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.
. Responsibilities: Under "What You’ll Do" and then bullet list under "Your Responsibilities". Let's capture each bullet: - Customer Service: Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service. Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events. Provide exceptional customer service to all internal and external customers. - Ticket Sales and Service: Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email. Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator. Ability to be flexible. Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers. High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas. Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets. Package and prepare all products for mailing orders for all events. Accurately maintain confidential customer and business information. Operate and maintain remote ticket locations during event times as assigned. Other projects as assigned. We could split into multiple list items but maybe each bullet is a responsibility. We'll create
- for each major responsibility: Customer Service, Ticket Sales and Service (which includes many subpoints). Could also break subpoints into separate
- but that may be too granular but still okay. The instruction: Use
- for any list of duties/requirements/benefits. So we should list each duty as a
- . Let's extract each distinct duty: From Customer Service: - Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service. - Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events. - Provide exceptional customer service to all internal and external customers. From Ticket Sales and Service: - Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email. - Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator. - Ability to be flexible. - Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers. - High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas. - Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets. - Package and prepare all products for mailing orders for all events. - Accurately maintain confidential customer and business information. - Operate and maintain remote ticket locations during event times as assigned. - Other projects as assigned. That's a list. Requirements (What You Bring): list of required experience & skills: - Superior customer service skills and service-oriented philosophy. - Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint. - High level of integrity and ability to maintain confidentiality. - Innovative and critical thinker, self-starter with problem solving skills with results driven goals. - Effective communication and relationship building skills; both verbal and written. - Ability to work in a role that requires attention to detail, organizational and time management skills. - Demonstrated ability to multi-task and prioritize in a fast-paced environment. - Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately. - Highly motivated and resourceful self-starter with a positive attitude. - Ability to work independently and as part of a team. - Cultural competence and the ability to thrive in a diverse environment. - Alignment with Penske Entertainment’s core values and standards. Qualifications (Education): - Currently pursuing an undergraduate or graduate degree from an accredited college or university. - Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform in this position. Leadership: "This position does not have any supervisory responsibilities." That's not a requirement but could be included under Requirements? Might be minor; but we could include as a note in Requirements or maybe ignore as it's not substantive? It's a statement about supervisory responsibilities. Could be included under Requirements as a note. But we might omit as it's not a requirement for candidate. The instruction: preserve ALL substantive information. This is substantive about the role. Could include under Requirements as a
- "No supervisory responsibilities." But maybe better to include under Requirements or maybe a separate section? Since we don't have a Leadership heading in list, we could incorporate into Requirements.
Schedule: Under FLEXIBILITY & TRAVEL: General office hours are Monday–Friday, 9 AM to 5 PM. Extended hours required during race weekends and key event periods (especially May and July). No travel. Our teams work together to create flexibility that supports life in and out of work.
We'll put that in a
under Schedule heading. Physical Demands and Work Environment: Those are also substantive. Should we include them? They are not in the allowed headings list but we could still include as sections? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. But we could also add other headings if needed? The instruction: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". It doesn't forbid other headings, but the examples given are those. To be safe, we could include Physical Demands and Work Environment under a generic heading like "Additional Information"? But not in list. Might be better to incorporate them into Requirements or Qualifications? Not ideal. However, the instruction says "Prefer a few substantive sections over many thin ones." So we could combine Physical Demands and Work Environment into a section like "Working Conditions". But not in the examples. Might be okay to add a heading like "Working Conditions". The instruction didn't forbid other headings, just gave examples. I'd include a section for Physical Demands and Work Environment as "Working Conditions". But we need to decide. Let's see if we can incorporate them into Requirements? Not really. They are about physical demands and work environment. Could be under "Requirements" as they are requirements of the job (physical ability). Could add bullet points: Ability to lift up to 50 lbs, etc. That seems appropriate under Requirements. Similarly, Work Environment could be under Requirements as well. But we already have many requirements; adding more is fine. Thus we can incorporate Physical Demands and Work Environment bullets into Requirements list. Let's extract Physical Demands: - Ability to lift up to 50 lbs. - Extended periods of sitting, standing, or walking (as needed). - Comfort working indoors/outdoors and around event noise. - Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be understood. - Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings. Work Environment: - Fast-paced, collaborative office and event settings. - Work is performed in an office environment with other workers. - Incumbent shall be exposed to those conditions normally encountered in a business office environment. - Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis. We can add those as bullets under Requirements. Now we need to ensure we don't include boilerplate: EEO, equal opportunity, etc. Remove that. Now produce HTML:
About the role
At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.