2027 Long-Term Ticket Operations and Accreditation Intern

About the role

The Long-Term Ticket Operations and Accreditation Intern assists with all aspects of the ticket, credential and overall admission operation for various USGA Championships. Responsibilities include leading customer service efforts, production of credentials, group ticket sales and reporting. Those within this role assist with all ticket administration duties, learn ticket strategies, and focus on providing extraordinary service to enhance the guest experience. This internship requires traveling to various USGA Championships for extended periods of time, including but not limited to the U.S. Open and U.S. Women’s Open. When on-site, this role requires managing admissions gates and hospitality venues for extended periods of time to enforce admissions policies and assist with entry procedures. You will also assist in box office operations including selling tickets, resolution, access control and will-call.

Responsibilities

• Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
• Learn the SeatGeek ticketing platform. Duties will include investigating purchases and assisting with account questions by mastering the Unify platform. You may also assist with the creation of ticket offers within the platform.
• Learn Freshworks, our customer service platform. Duties will include updating chatbot information, answering mobile ticket questions including but not limited to transferring, upgrading, and resale assistance. You must be comfortable responding to inquiries via email, phone and chat in a timely manner
• Create public resources including tutorials and guides, knowledgebase articles, and FAQs
• Produce and maintain accurate records, lists and reports surrounding various topics such as ticket utilization, scanning data, and customer service volume
• Participate in group sales efforts, working directly with bulk ticket buyers
• Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
• While on-site, manage ticket sales through SeatGeek's Virtual Box Office, distribute credentials at Will Call, and provide exceptional customer service by resolving ticketing and access-related issues
• Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
• Manage gate operations while on-site, upholding USGA policies and working in tandem with security, volunteers and vendors
• Able to work long hours, nights and/or weekends as necessary for weeks at a time
• Travel will primarily be during the months of May, June and early July

Requirements

• Familiarity with live events, ticketing, customer service and/or operations
• Enthusiastic about bringing new ideas to the team
• Proficiency in Microsoft Office. Expertise in Excel and reporting is a plus
• Ability to lift 25+ pounds
• Strong customer service skills in addition to being a vocal communicator with clear and professional phone manners
• Evidence of written communication skills, with ability to collect, analyze and relay information in a detailed manner
• Ability to work independently and