2027 COO Global Operations Summer Internship - Early Careers

About the role

Wells Fargo is seeking talent to join the Global Operations team under the Chief Operating Office (COO) organization for a 2027 summer internship. The Global Operations Early Talent program encompasses a variety of unique pathways to learn and gain meaningful work experience while growing your expertise. At Wells Fargo, we are committed to a strong business infrastructure to manage and transform the business and provide a valuable client experience.

Business Overview

Wholesale Operations Global Operations in the Chief Operating Office is responsible for building a more unified and integrated approach to Wells Fargo's business operations functions. The Global Operations Early Talent Program offers exposure across multiple functions and teams, with work related to business operations, strategy, execution, and transformation initiatives in the following areas:

• Wholesale Operations: Delivers resources to provide critical support in maintaining relationships with corporate clients to facilitate their financial needs globally. The organization manages financial transactions for businesses, institutions, and wealth management clients—ensuring efficient processing of securities transactions, cash transactions, and loans. The team also manages risk, regulatory compliance, and client service associated with these transactions. Businesses include:
  • Commercial Banking Operations
  • Wealth & Investment Management Operations
  • Corporate & Investment Banking Operations
  • Corporate & Investment Banking Lending Operations
  • Wholesale Operations Shared Services
  • Operational Excellence
• Shared Services Operations (SSO): Delivers core operational functions common across Wells Fargo, along with transformation capabilities, utilizing a continuous improvement approach to achieve stronger controls, improved client experiences, and sustained efficiencies. Businesses include:
  • Financial Crimes Operations
  • Regulatory Operations
  • Operations Reconciliations
  • CRO & Know Your Customer Product Solutions
  • Strategy & Transformation
  • Real Estate Valuation Services
  • Information Management Utility
  • Global Customer Tax
  • Quality Assurance
• Consumer Banking and Lending Operations: Delivers foundational operational, account servicing, and contact center services to customers utilizing personal loan, auto loan, home mortgage, credit card, or merchant services products. Businesses include:
  • Auto Operations
  • Banking Operations
  • Business Operations
  • Customer Contact Centers
  • Home Lending Servicing
  • Unsecured Lending Operations
  • CBLO India and Philippines Operations
  • Product Management
  • Business Enablement and Shared Operations
• Payments Operations: Encompasses a broad range of services, including Wires Operations, Automated Clearing House (ACH), Instant Payments, Lockbox Services, Network Management, International Payments, and Payment Services Operations. These groups ensure seamless execution, compliance, and innovation of payment processes across the global network.
• Fraud And Claims Management: Partners with product, channel, risk, and technology teams to develop and provide secure, reliable, scalable, and customer-friendly prevention, investigation, and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions, processes check fraud and ACH claims, investigates and resolves customer disputes, and manages identity theft cases. Includes:
  • Claims & Recovery
  • Fraud Detection Operations
  • Business Assurance
  • Fraud & Claims Product Management
  • Fraud Detection Prevention and Prevention Strategies
  • Global Employee Fraud Monitoring and Fraud Policy
  • Commercial and Corporate Banking Payment Fraud
  • Chance and Business Enablement
• Global Operations Strategy and Execution: Directs, supports, and enables an integrated Operations operating model for better controls, risk oversight, efficient processes, clear accountabilities, and excellent customer and client experiences. Includes:
  • Strategy & Business Management
  • Employee Readiness & Enablement
  • Access Management
  • Third Party Vendor Management
  • Real Estate & Location Strategy
• Business Communications: Simplifies, standardizes, and centralizes key internal communication capabilities and initiatives across Global Operations.
• Global Operations Data, Analytics, and Reporting (DAR): Develops and integrates data, analytics, and reporting plans for Global Operations lines of business, focusing on opportunities to accelerate development and adoption of advanced analytic/artificial intelligence tools.

Program Overview

The summer internship program is a 10-week professional development program providing participants with an overview of Wells Fargo and a high-level understanding of the company's operations, business strategies, and corporate culture. The experience includes relationship building, relevant work assignments, coaching, performance feedback sessions, and informative learning sessions with key leaders. It is designed to provide undergraduate students with an experiential overview of Global Operations and how teams support developing, executing, and streamlining business and enterprise initiatives.

The competitive internship targets exceptional juniors and serves as a pipeline program where successful interns may receive an offer to return the following year to join the full-time Analyst Program.

Responsibilities

• Participate in formal early talent program and workshop initiatives.
• Review assignments to become familiar with policies and procedures for low-to-medium risk tasks and deliverables.
• Receive direction from managers and exercise independent judgment while developing an understanding of requirements for the supported area.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Take part in team projects, tasks, and activities to gain exposure to various Wells Fargo businesses, supporting execution of strategic priorities and reporting.
• Work in Microsoft products to create communications, gather data, and organize priorities.
• Develop partnerships, consulting, regulatory focus, risk assessment, data analytics, and other key competencies through classroom and on-the-job training.
• Engage in experiential learning on fundamentals of financial services.
• Contribute to process improvement, enhancement, mapping, automation, and operational efficiency programs and projects.
• Partner alongside various Operations teams on daily functions and responsibilities.
• Take part in non-business-related stretch assignments (e.g., DE&I, employee engagement, community service).
• Maintain contact with leaders at all levels of the organization, including senior management, team members, individual contributors, and vendors.
• Create presentations and visuals to assist with documenting business requirements.
• Complete assigned projects/tasks and prepare for relevant industry certifications as part of professional development.

Requirements

• 6+ months of work experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.

Qualifications

• Currently pursuing a bachelor's degree in the following majors: Business Administration, Business Intelligence, Finance, Economics, Engineering, Statistics, Technology, Communication, Accounting, Mathematics, Analytics, Physics, Political Science, Pre-law, Government, Policy and Management, Computer Science, Management, Risk Management, or related business field with an expected graduation in December 2027–June 2028.
• Experience using the Microsoft Office suite of products.
• Data analytics experience in SQL, PowerBI, JIRA, SharePoint, Tableau, and Agile methodology.
• Demonstrated business acumen and business analysis skills, with a commitment to providing excellent service by identifying operational needs, evaluating business processes, and contributing to solutions that drive meaningful client and business impact.
• Demonstrated ability to execute with a bias for action by supporting process and project delivery, contributing to day-to-day operations, and driving operational excellence through strong process management and an enterprise mindset.
• Demonstrated ability to communicate effectively in verbal and written formats, build strong working relationships, foster an inclusive work environment, and actively seek and apply feedback to support collaboration and successful program execution.
• Demonstrated ability to act with integrity and sound judgment by applying risk management principles, identifying and escalating operational risks, and supporting well-controlled, compliant operations in a dynamic business environment.
• Familiarity with AI-powered productivity tools (such as chat-based assistants and built-in features like Microsoft Copilot) to support everyday tasks, including research, organizing information, and creating presentations, with a strong interest in learning and using these tools responsibly.

Job Expectations

• Ability to travel 5% or more of the time.
• Candidates must be presently authorized to work for any employer in the United States and will not require work visa sponsorship from Wells Fargo now or in the future.

Pay

• Charlotte, NC: $34.62/hour
• Des Moines, IA: $34.62/hour
• Dallas Metro, TX: $34.62/hour
• Minneapolis, MN: $37.99/hour
• Phoenix Metro, AZ: $34.62/hour
• San Antonio, TX: $34.62/hour

Schedule

• 40-hour work week.
• Daily working hours based on business need.
• Program Date: Summer 2027.
• Program Locations: Charlotte, NC; Des Moines, IA; Dallas Metro, TX; Minneapolis, MN; Phoenix Metro, AZ; San Antonio, TX (locations subject to change and contingent on business needs).