201570 - WMCH-Central Scheduler

About the role

The Central Scheduler at Weirton Medical Center is responsible for efficient, expedient, and accurate appointment scheduling. This role involves coordinating, screening, and providing information to patients, physicians, hospital staff, and office personnel regarding appointment scheduling and preparation for outpatient testing procedures.

Responsibilities

• Maintains an awareness of physicians on the delinquent list and does not schedule invasive procedures for those physicians until they are cleared from the list.
• Keeps Manager advised of problems with physicians, physician’s office staff, and patients.
• Schedules exam appointments, screens [allergies, meds, and pertinent medical history] as appropriate.
• Covers for system downtime by following system downtime procedures.
• Coordinates multi-modality or multi-departmental exams for patient prep and compatibility.
• Communicates and resolves any discrepancies prior to patient’s arrival.
• Distributes printed schedules, charts, etc, to ancillary departments, as appropriate.
• Ensures scheduled procedures are verified and pre-certified with insurance companies.
• Maintains a level of professionalism when working with the hospital departments, physicians, physicians’ office staff, and patients.
• Monitors adherence and compliance to Weirton Medical Center standards, directives, regulatory requirements, and other guidance that mandates requirements governing such processes.
• Ensures services provided are in accordance with State and Federal regulations, Organizational policy, and accreditation/compliance requirements.

Requirements

Minimum Qualifications:

• High school diploma or equivalent.
• Two (2) years of clerical experience.

Qualifications

Core Duties and Responsibilities:

• Under the supervision of the Manager of Patient Access, the central scheduler is responsible for efficient, expedient and accurate procedure scheduling.
• Maintains an awareness of physicians on the delinquent list and does not schedule invasive procedures for those physicians until they are cleared from the list.
• Keeps Manager advised of problems with physicians, physician’s office staff, and patients.
• Schedules exam appointments, screens [allergies, meds, and pertinent medical history] as appropriate.
• Covers for system downtime by following system downtime procedures.
• Coordinates multi-modality or multi-departmental exams for patient prep and compatibility.
• Communicates and resolves any discrepancies prior to patient’s arrival.
• Distributes printed schedules, charts, etc, to ancillary departments, as appropriate.
• Ensures scheduled procedures are verified and pre-certified with insurance companies.
• Maintains a level of professionalism when working with the hospital departments, physicians, physicians’ office staff, and patients.
• Monitors adherence and compliance to Weirton Medical Center standards, directives, regulatory requirements, and other guidance that mandates requirements governing such processes.
• Ensures services provided are in accordance with State and Federal regulations, Organizational policy, and accreditation/compliance requirements.

Skills

Excellent written and verbal communication skills. Strong analytical and problem-solving skills. Knowledge of manager care policies and authorization processes.

Benefits

N/A

Pay

N/A

Schedule

N/A