1555 Person In Charge (PIC)

Job Description

As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night), the PIC will supervise the store employees.

• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Aids in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Performs basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bags groceries in paper, canvas, or plastic bags.
• Lifts bags into grocery cart.
• Offers customer assistance with carry out, and performs that task if a Courtesy Clerk is not available.
• Completes close of day function in the office.
• Counts out of stock product.
• Counts tills when other cashier-checkers leave.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.

Desired

• Prior experience as a clerk or manager.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (mild detergents or glass cleaner)
• Machines, Tools, And Equipment: six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer

Physical Demands

• Constant (over 70% of the time): lifting 1-10 lbs., frequently lifting 11-20 lbs., occasionally lifting 21-35 lbs., carrying 1-10 lbs., occasionally carrying 11-50 lbs., pushing/pulling 1-10 lbs., occasionally pushing/pulling 11-20 lbs., standing while on job, sitting allowed on breaks, frequent walking while on job, frequent neck rotation and bending of head, occasional bending/stooping, twisting, crouching, and squatting, seldom kneeling, constant handling/grasping and repetitive motion while checking, facing, and replacing stock, frequent fine finger manipulation, using peripheral vision and depth perception to move around store and push carts in aisles, near vision used to operate scanner, make change, and troubleshoot equipment, hearing to converse with customers, provide service, and receive questions from employees and customers, answering pages and telephone, speaking to respond to customers and employees and use intercom/telephone.

Job Responsibilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• May be required to work in many of the departments within the store.

Other Duties As Assigned

Pay Range

The pay range is $17.38 to $26.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

Benefits

• Medical
• Dental
• Vision
• Disability and Life Insurance
• Sick Pay (accrued based on hours worked)
• PTO/Vacation Pay (accrued based on hours worked)
• Paid Holidays (9 days annually)
• Bereavement Pay
• Retail Benefits (pension and/or 401k eligibility)

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.