1218 - IT System Administrator

Duties and Responsibilities

• Microsoft 365 & Entra ID (Azure AD) Administration: Manage user access, security policies, Conditional Access, MFA, and role-based controls while ensuring compliance with DoW standards.
• Provide technical support to employees for hardware, software, and network-related issues.
• Troubleshoot workstation, laptop, and application problems.
• Aid users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Respond to IT support requests and resolve issues in a timely manner.
• Maintain inventory of company-issued IT equipment.
• Manage device lifecycle including deployment, replacement, and retirement.
• Aid with endpoint management, updates, and system patching.
• Support mobile device and workstation configuration as needed.
• Aid with maintenance and updates to the company website.
• Aid with minor updates to internal technology platforms or tools.
• Ensure web and digital resources remain operational and up to date.
• Ensure systems and devices are configured in accordance with company security policies.
• Aid with implementation of security configurations directed by the IT Systems Manager.
• Support secure handling of sensitive information and follow established security procedures.
• Occasionally perform on-call efforts for support and maintenance issues.
• Maintain domain infrastructure to support corporate requirements.
• Proactively manage hardware and software systems to include preparation of annual budget requirement.
• Aid with implementation of company technology initiatives, including office relocations, workspace reconfigurations, and infrastructure upgrades.

Education

• Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.
• CompTIA Security+ certification or equivalent preferred.

Job Qualifications

• 5 to 10 years of experience with computer systems support, server installation and support, network administration, network installation and configuration.
• Working knowledge of Microsoft Office and Windows Operating Systems.
• Experience installing software, patches, and updates on desktops, laptops, and Servers.
• Experience troubleshooting complex network and systems infrastructure issues.
• Hands-on experience with deployment and/or support of systems.
• Knowledge of DoW compliance and security requirements relating to DFARS 252-204-7012 and the NIST SP 800-171 preferred.

Additional Requirements

• Candidate must be a U.S. Citizen.
• Candidate must be able to obtain and maintain a security clearance, active clearance preferred.