IT System Administrator

About the role

Supports, monitors, and maintains the company’s on-premises and virtual server infrastructure, networked systems, and end-user computing environments across local and remote sites. Provides hands-on and remote technical support for hardware, software, and systems issues, including after-hours support as required. Works closely with Manufacturing Engineering, R&D, functional groups, and other departments to deliver reliable, secure, and efficient IT services. Responsible for end-user compute provisioning, lifecycle management, and support. Assists and collaborates with remote locations to ensure consistent system availability, performance, and adherence to IT standards.

Responsibilities

• Install, configure, support, and maintain server environments (physical and virtual), network switches, network cabling, and related IT infrastructure, including system additions and upgrades.
• Provision, configure, and support end-user computing environments, including hardware, operating systems, standard software, and peripherals such as printers and copiers.
• Perform operating system updates, patching, monitoring, and performance optimization.
• Perform account administration in Active Directory and related identity systems such as Entra ID, including creating, modifying, and removing user and group accounts and managing access permissions.
• Troubleshoot and resolve incidents across servers, workstations, networks, applications, and peripheral devices to restore service and minimize business impact.
• Collaborate with Corporate IT staff to ensure alignment with enterprise standards, architectures, security controls, and technology roadmaps.
• Participate in and adhere to IT Service Management (ITSM) processes, including incident management, change management, and problem management, ensuring accurate documentation and timely communication.
• Provide technical support and assistance to local and remote sites, including remote troubleshooting and coordination with on-site personnel as needed.
• Assist in planning and implementing network and system security controls, file permissions, backup processes, disaster recovery procedures, and data integrity standards.
• Anticipate system, communication, and infrastructure issues and implement preventative measures to improve reliability, availability, and performance.
• Establish, perform, and document routine maintenance activities in accordance with company policies, uptime requirements and industry best practices.
• Ensure workstation and server configurations comply with established policies, standards, licensing agreements, and security guidelines.
• Maintain accurate documentation, including system configurations, network diagrams, inventory records, IP address assignments, and knowledge base articles.
• Evaluate and recommend purchases of computers, servers, network hardware, peripheral equipment, and software.
• Cook up and deliver user training and technical guidance to improve effective and secure use of IT systems.
• Assist personnel in other departments as a technical resource and collaborate closely with Manufacturing Engineering, R&D, and functional groups to support business operations.

Requirements

• Minimum of three years of experience in desktop support, system administration, or a related IT role.
• Demonstrated experience administering and supporting Microsoft-based server and workstation environments.
• Working knowledge of Active Directory and related identity and access management technologies.
• Experience supporting on-premises and virtualized server environments.
• Experience provisioning, supporting, and troubleshooting end-user computing environments, including hardware, operating systems, and standard business software.
• Familiarity with enterprise networking concepts and technologies, including switching and cabling.
• Experience working with backup, recovery, and data protection solutions.
• Working knowledge of fundamental IT security concepts and best practices.
• Ability to provide technical support to both local and remote users, including occasional after-hours and on-call support.
• Strong interpersonal skills with the ability to work effectively with users, technical teams, and cross-functional departments.

Qualifications

• Bachelor’s degree in a computer-related field preferred.
• Will consider other degrees with relevant IT industry certifications and/or applicable professional experience.
• Relevant Microsoft certifications preferred (e.g., Windows Server, Azure, or Microsoft 365 administration).
• Relevant network certification preferred (e.g., Cisco, CompTIA, Fortinet, or equivalent).

Skills

• Technical proficiency in Microsoft-based server and workstation environments.
• Active Directory and related identity and access management.
• Enterprise networking concepts and technologies.
• Backup, recovery, and data protection solutions.
• IT security concepts and best practices.
• Effective communication and collaboration skills.

Benefits

• Medical, dental, and vision insurance.
• Life, travel, and disability insurance.
• A flexible spending account.
• 401K plans.
• A pension plan.
• Paid holidays and vacation.
• Financial assistance programs for adoption and further education.
• A comprehensive wellness program and an Employee Assistance Program.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with some flexibility based on business needs.