IT - System Administrator

About the role

The Systems Administrator plays a critical role in delivering advanced IT support to staff across the Florida Sheriffs Youth Ranches and Sheriffs Ranches Enterprises. This position ensures smooth operation and functionality of end-user systems, software, and approved applications, while also providing technical expertise and proactive solutions to meet organizational needs. The role reports directly to the Director of Information Technology and is integral to maintaining the organization’s technology infrastructure and user satisfaction.

Responsibilities

• Provide advanced technical support via phone, email, in-person interactions, and the help desk for issues related to hardware, software, network connectivity, operating systems, application support, and VOIP systems
• Manage and maintain Help Desk operations, including ticket acknowledgment, detailed documentation, issue resolution, and escalation of complex issues when necessary
• Oversee deployment, configuration, and maintenance of desktop and laptop operating systems, ensuring consistent performance and security compliance
• Aid and train personnel on using agency software, IT systems, and business applications to enhance productivity and reduce technical barriers
• Evaluate, recommend, and install upgrades or replacements for personal computing equipment, peripherals, and other hardware as needed
• Research and resolve complex technical issues; proactively identify and implement solutions to improve IT efficiency and user experience
• Maintain and support user accounts, system access permissions, and security protocols, ensuring adherence to IT policies and procedures
• Maintain and support user accounts, system access permissions, and security protocols, ensuring adherence to IT policies and procedures
• Document IT processes and procedures, contributing to a centralized knowledge base for the IT department and end users

Requirements

• High School graduate or equivalent, with a minimum of three years of relevant experience in IT technical support, including troubleshooting hardware, software, and network issues
• Knowledge, skills, and abilities are required. An Associate degree in Information Technology, Computer Science, or a related field and Industry certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar is preferred.

Education and Experience

• To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.

Qualifications

• In-depth knowledge of Windows operating systems, including deployment, configuration, and support
• Familiarity with MDM platforms (e.g., Intune, Meraki), Office 365, and cloud-based technologies
• Strong understanding of networking concepts, including troubleshooting connectivity issues (LAN/WAN, Wi-Fi)
• Experience with VOIP systems, basic telephony troubleshooting, and software/hardware integration
• Ability to explain technical concepts in a clear, concise manner to non-technical staff
• Skilled in creating and maintaining documentation, reports, and user guides
• Excellent interpersonal and customer service skills, with the ability to foster positive relationships
• Strong troubleshooting skills with the ability to define problems, analyze data, and implement effective solutions
• Capable of managing multiple priorities, meeting deadlines, and working under pressure in a dynamic environment
• Highly organized and proactive, with a proven ability to work independently and take initiative
• Strong commitment to following tasks through to completion with minimal supervision
• Effective at coordinating and collaborating with teams to support departmental goals
• Skilled in prioritizing tasks and balancing long-term projects with immediate needs

Skills

• Skilled in creating and maintaining documentation, reports, and user guides
• Excellent interpersonal and customer service skills, with the ability to foster positive relationships
• Strong troubleshooting skills with the ability to define problems, analyze data, and implement effective solutions
• Capable of managing multiple priorities, meeting deadlines, and working under pressure in a dynamic environment
• Highly organized and proactive, with a proven ability to work independently and take initiative
• Strong commitment to following tasks through to completion with minimal supervision
• Effective at coordinating and collaborating with teams to support departmental goals
• Skilled in prioritizing tasks and balancing long-term projects with immediate needs

Benefits

• 401(k) Plan with up to 4% company match
• Annual Leave and Sick Leave
• 11 Holidays
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Medical, Dental, and Vision Insurance
• Employee Assistance Program
• Health Savings Account, Supplemental Life Insurance, Short Term Disability and Aflac products available

Pay

$51,000 Annually

Schedule

Full-time