Administrative Assistant

Duties/Responsibilities

• Interacts with clients via telephone and email to provide support and information on employee benefits.
• Data entry of benefit enrollments, terminations, and changes.
• Assistance with provider searches, billing issues, claims issues and reconciliations.
• Preparation, data entry and customization for various Excel spreadsheets.
• Preparation of employee enrollment kits.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication and organization skills.
• Service-oriented, detail-oriented, and ability to multi-task.
• Proficient computer skills, specifically using Microsoft Excel and Word, with the ability to learn new systems.
• Strong analytical skills.
• Ability to research issues, identify and give directions to resolve the problem at hand as well as explain the process taken to do so.
• Ability to work in a fast-paced environment.
• Knowledge of, or ability to learn about health and ancillary benefits.
• Proven ability to work effectively in a team environment with associates.
• Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Strong verbal and written communication skills with a well-organized approach to daily work.
• High attention to detail, a customer-focused mindset, and the ability to manage multiple priorities at once.
• Proficiency with Microsoft Excel and Word, along with confidence in learning new software applications.
• Solid analytical ability with the capacity to review information and identify practical solutions.
• Ability to research issues thoroughly, explain next steps clearly, and help guide resolution efforts.
• Comfort working in a fast-paced environment while meeting deadlines and shifting priorities.
• Ability to collaborate effectively with team members and contribute to a supportive workplace.
• Knowledge of health and ancillary benefits, or the aptitude to quickly develop understanding in this area.