0519 GM/HBC Manager

About the role

The GM/HBC Manager provides friendly, courteous, and helpful service to customers, and is responsible for directing and controlling the operation of the GM/HBC Department to achieve sales and profit objectives.

This role works in the variety department of a grocery store, handling mostly non-grocery items, and is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost.

Responsibilities

• Provides customer service as currently defined by the employer within the scope of the position and within company policy.
• Trains, schedules, and supervises GM/HBC workers to ensure optimum staffing patterns for the department.
• Speaks with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.
• Maintains cleanliness of department and storage area.
• Replaces stock in displays and on shelves as needed.
• Makes sure all expired items are removed from the shelves daily.
• Performs daily inventory and orders necessary supplies to maintain adequate inventory.
• Writes and inputs order into store computer.
• Monitors inter-office mail and company web page daily for updated information.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently when necessary.
• Ability to understand and follow instructions.

Qualifications

Prior experience as a clerk is desired.

Supervisory Responsibilities

The GM/HBC Manager is responsible for supervising GM/HBC Clerks.

Work Environment

The work environment is primarily inside, with rare outside work, and no temperature extremes. Chemicals are seldom used, and include mild detergents or glass cleaner.

Benefits

Benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

Pay

The pay range is $29.35 to $29.35 per hour (effective Sunday 8.2.2026), but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.